Customer ReviewsforMid-South Electric Cooperative Association

Very unhappy with Midsouth Electric and the way they handled my situation. First time my bill has gone passed in 3 years and it was due the fact that my daughter was in hospital and I hadnt worked. ***** came to disconnect but gave me some time to call and try to work something out, but they just wouldnt work with me even when I told them I had a new born and currently using a G-Tube she needed her machine connected to supplement her feeds. I was forced to spend the last money I had that was for food and formula because they wouldnt help to top it off I wasnt even a whole month late it was only 16 days. They like to bully in my area because they are the only service we can get here wouldnt recommend them to no one.

Tried to settle an account with them and they would not budge or help me even when I pointed out they were charging me for the new persons account connection and that they charged me 5 days past the day I filled out the form that my house sold and they could close my account. They didnt care and referred me to Online Collections who has NEVER called me back or anything and have been messaging them for 6 months. I submitted 3 disputes with the collections company all of which were ignored and then they reported to my credit having never even contacted me. Mid south is horrible and does not care about the customer.

Mid-South Entergy - Grimes, Walker, and Montgomery Counties, After we paid Mid-South about $13,000 to move two poles from the middle of our property to the back of the 1.6 acres, Mid-South came back with an easement for us to sign the right-of-way to put towers and/or everything else as they wish on our small property. Now understand, that they didn't get the easements back when they first put the poles up in the place. Now, they have been paid and want us to give them a blanket easement for everything/anything because they didn't do it. Be very careful with these guys and don't sign anything until you talk to your attorney. There were no easements shown to Mid-South for the poles (almost) in the center of the lot preventing us from building because of the power poles/lines. It has been over 7months since we have been talking to Mid-South and paid them to cut the trees down for the power poles and line to be moved. The work is not finished on their end yet. I have reached out to Mid-Souths CIO Kerry ****** with no success. It has been a nightmare working with a coop that we are a member of. These guys are a coop and don't have to follow PUC guidelines. I would give them a minus 5 stars for not being a cooperative that helps their own people.

This Company knows that in some areas we the customers do not have a choice. That gives them the comfort that no matter how bad the service is, no matter how unhappy we the custumers are the have always the upper hand. I never been late will my payments and for the second time on the **** for Nov the due date was Nov 29-2021 I had made a payment via **** Pay with Chase, since I had the same problem 2 mths ago with MidSouth Fiver , I call to chk and I was told the cheque was not posted so if I did not make another payment that will show effective on the 11/29.2021 I will be charge late fees, I offer to send via email or go in personal go to the office in ********** to show my proof of payment via Chase, it won't matter I was told, I email customer service any way and I pay again with CC.There was no site of my first payment by chk . On Dec 2-2021 call again with the proof THE CHEQUE WAS CASH ON 11/29/21 SO I WAS EARLY THEY HAD THE *** 2 DAYS EARLY. Now to return my money they will RETURN it in my card and I have to wait 7 days to get my money, you think they will pay me interest for having my money all that time and for my griff and loss of my time ? . The person I spoke was decent and she was communicating with manager apparently I was not important enough to her OR him get on the phone with me . Again my theme is same as all other reviews ,Company has a total disregard for its customers. PS is the same With MidSouth Fiver.