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Find a Location

Public Employees Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPublic Employees Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Public Employees Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      306 E 10th St, Austin, TX 78701-2408
      BBB File Opened:
      12/1/1980
      Years in Business:
      72
      Business Started:
      10/1/1952
      Business Started Locally:
      10/1/1952
      Business Incorporated:
      10/1/1952
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Gary Whitcomb, President/CEO
      Contact Information

      Principal

      • Mr. Gary Whitcomb, President/CEO

      Customer Contact

      • Mr. Gary Whitcomb, President/CEO
      Additional Contact Information

      Fax Numbers

      • (512) 474-2731
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      PATRIA W

      1 star

      08/27/2023

      On July 22nd, 2023 I applied for a home equity loan with public employee credit union online in ******, **. I received an email, not a phone call from ************** a few days later saying I did not qualify for the loan for lack of income When I questioned what income she calculated, she gave me a figure that was incorrect. **** tried to deny me on two other occasions once in 2008 **** denied me for a personal loan, which I did not press the issue even though they were being discriminatory and unsuccessfully once again in 2016.In 2016 I applied for a car loan with public employee credit union, I was approved and hours later called and told I was denied, the loan officer said, "I am sorry I made a mistake!" I knew **** was at that moment discriminating against me again, when I ask why, the young loan officer became nervous and could not give me a reason. I ask to speak to her superior (************) I questioned why my loan was approved and then declined. Ultimately, ************ reversed his course of action and approved the car loan. Needless to say, I was appalled and shocked. I mention this incident to give you background on their discriminatory practices. **** goes out of their way to deny certain demographics and loan to who they feel will repay rather than who is qualified.**** first said my debt to income was too high for the home equity loan, once I proved that was not the case, **** then said I had to many delinquent accounts once I proved that also was incorrect as I was looking at my credit report and had a 709-credit score! **** then changed their reason to deny me by saying I needed to make a certain amount of income without my pension payments. I am so disappointed.

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