At-a-glance
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Business Details
- Location of This Business
- Austin, TX 78749-6912
- BBB File Opened:
- 8/12/2016
- Years in Business:
- 13
- Business Started:
- 12/2/2010
- Business Incorporated:
- 1/3/2011
- Accredited Since:
- 8/15/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Pro-Tractor Roofing & Services
- RW Susan LLC
- Business Management
- Mr. Ryan Susan, Co-Owner
- Ms. Julie Susan, Co-Owner
- Contact Information
Principal
- Mr. Ryan Susan, Co-Owner
- Ms. Julie Susan, Co-Owner
Customer Contact
- Ms. Julie Susan, Co-Owner
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eric B
01/04/2024
Pro-Tractor Services Response
02/15/2024
We did not use any of ***** ****s tools, our guys did use their exterior ladders that were already set up on site after receiving permission to do so.
Our bid specifically says that Protractor would not be responsible for any interior damages done while replacing the windows. It is common knowledge that there will be an extensive amount of damage when replacing windows on a brick home. When replacing windows on a brick home you go with the shorter length and width measurements since not all brick window openings are perfectly square, this leaves gaps which are later sealed as opposed to ending up with a window that is too large to fit into the brick opening.
There were absolutely no lights damaged during this project. Protractor did damage a shudder in the process of removing the windows and we offered to replace it, however, the homeowners decided to remove the shutters altogether.
The home was a construction zone and there were hazardous materials everywhere left by ***************** our crew did leave a few small pieces of glass smaller than a quarter that were documented and picked up before the family living in the home moved back in. ***** **** was responsible for the final clean.
You also failed to mention that you bounced a check on us for $10,450, twice. I attached a copy to show that it was NSF, not a stop payment. We eventually had to go to the homeowner directly to get paid for this job. After the homeowner paid us, Protractor personally went to their home to thank them as well as giving them a lien release for the work we completed and a warranty for our work. We also gave them a blank lien release and encouraged them to get it completed by you.
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