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Find a Location

Darcy Boatman Builders has 1 locations, listed below.

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    Business ProfileforDarcy Boatman Builders

    Remodeling
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/9/2017

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    North Richland Hills, TX 76182-3437
    BBB File Opened:
    12/5/2002
    Years in Business:
    39
    Business Started:
    5/17/1985
    Business Incorporated:
    8/24/2009
    Accredited Since:
    2/9/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Thumper Builders, LLC
    Business Management
    • Mr. Darcy Boatman, Co-Owner
    • Mrs. Brenda Boatman, Managing Member
    Contact Information

    Principal

    • Mr. Darcy Boatman, Co-Owner
    • Mrs. Brenda Boatman, Managing Member

    Customer Contact

    • Mr. Darcy Boatman, Co-Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On July 11, ***********************, State Farm, did an estimate on my home of the damages from a water incident. Following the estimate, **** recommended his friend, Darcy Boatman, to do the work for a portion of the damages. **** informed me that I could negotiate with Darcy on the final cost of the repairs. He has only provided an "estimate".Prior to doing the work, Darcy never communicated in writing how much he had planned to charge or the forms of payment and fees that were related to the services he provides.I am filing this complaint because I was charged for things that were not done and for items that Darcy said would be "FREE", which were NOT related to the initial damage that was done. Heres my State Farm claim number for this work was: 43--50Q9-56J Thumper Builders, Darcy Boatman, was informed by me that two primary repairs were needed: 1-Close the 3x4 foot hole in my kitchen ceiling and 2-Add tile around the toilet in my bathroom upstairs. In additional to those two requests, Darcy did a a lot of other work that I'm being charged for afterwards. The kitchen walls were painted (which he said would be free) and he replaced the bathroom floor (with materials he had from another project so he said that would be free, as well). There were also charges on the estimate and included in Darcy's total for carpet that wasn't provided. Ultimately, all of the "free" add-ons became additional charges to the two services that I requested, totally and unagreed upon.... $6,866.77. My first written communication from Darcy was a invoice that solely captured $6,866.77. No services were itemized, just the total.Darcy also texted me several times requesting that I pay the total "IN CASH" or it would be a 3% increase. At the time of payment, he also said the balance was due in 15 days and a 1% service charge would be added each month. If I had known these payment conditions prior to services being provided, I never would have agreed to **** using Darcy as a contractor. Unfortunately, Darcy has continuously refused to provide me an itemized receipt of his provided services. He claims the estimate from State Farm is the itemized "receipt". I believe I am being charged for carpet that was no provided and charged for flooring and painting that was not requested or needed. I also believe the request for a CASH payment is also unreasonable, given that requirement was not communicated before his services were rendered.Im reaching out to the Better Business Bureau, in an attempt to resolve this miscommunication. I provided Darcy a revised itemized invoice that I would be willing to pay in cash and he found it unacceptable. *** had many contractors complete work in my home and he is being extremely unreasonable. Thumper Builders is by far the most unprofessional and unethical contractor Ive ever work with in my 30+ years of homeownership. State Farm received no documentation from Darcy to qualify an a sub-contractor and he is refusing to show an itemized list of the completed work. I am happy to pay for the work that was done (not the carpet, kitchen walls or tile flooring in the bathroom that were supposed to be free). This was the agreement. I'd like to use my credit card, without a 3% additional fee and 1% late fees. I believe I owe Darcy $2,164.15 and not $6,866.77. His requested total is from an "estimate" and not the work that was actually done.
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