26 Customer Reviews
Review from Robert B
1 star09/12/2024
Absolute garbage service. Everything gets (unfairly) adjusted without explanation. Plenty of other services available that don't do that. Shameful.Review from Anthony S
1 star08/30/2024
I signed up for a trial and unfortunately used my real phone number. They call me NONSTOP. I deleted my account and they still call me. I sent them an email requesting they stop calling me. They still call me. I blocked their number and they call from another number. They leave me messages as if I still have an account. I will never use them again.Review from Am S
1 star08/01/2024
Stay away from this company used them bc they are linked to PayPal. Most of the labels I purchased were priority one rate packages and doesnt require a weight dimension unless its over 80lb I used the medium box and weight turned out to be 1.96 more than I put they charged my account of $7.17 today and its not first time other day I was charged $12 extra for not the weight but the box demension was wrong and in third occasion they adjusted it again of $2 some cents which wasnt bad again one rate package doesnt require any demension or a weight and just to clarify my packages weight wasnt over than 8LBs. If there were a zero star ?? I would give this thief company:(Review from Keishia M
1 star07/23/2024
I went through his company thinking it was legit. Before I could create a shipping label, the system required me to add funds of $20. I created a label, and they charged me $8.7. The label never printed, and the company took the rest of my funds. I spent two hours in a chat that never went anywhere. They had no intention of giving me my money back.Review from Alice L
1 star07/18/2024
Abysmal customer service, truly shameful. 4 months, issue unsolved, ignoring my emails. Just ... appalling.Review from Edward C
3 stars05/15/2024
It's a convenient service but I've had a lot of problems recently and it's impossible to contact anyone to solve an issue because the charges come from the post office. I was going to send a package to my son on December of 2023 but my wife added some stuff to it after I had printed and paid for the label. I needed another label and canceled the old one and requested a refund. I sent the package with the new label, no issues. About 3 months later I got a message from Shipstation saying the post office charged me for that label and the tracking showed while the label was printed and cancelled in December, it was delivered in March. I didn't do that and have no idea what that was. It' almost looked lie the info was fabricated. My son didn't receive anything on that day either. I tried contracting Shipstation and **** and got no good answers. I'm out the $4.09. I've also had a lot of scam emails regarding Shipstation, I don't know if this is at al related but I've been using this for years and the last 4 or 5 months it's been a nightmare.Review from Brendan Jon T
1 star03/30/2024
The last three times I sent packages internationally through ShipStation, they have taken additional money off my credit card through PayPal, after I have paid the proper and quoted price, claiming the item was not weighed properly, when unequivoocally, the items were weighed properly. When reaching out to customer service they pretend they care and want to help but need "evidence" that I weighed it correctly, which is of course, impossible. They will not acknowledge the possibility that something is going chronically wrong on their end, either with them or the shipping service they use, Global Post--instead, they dismiss my concerns of my credit cards being used for fraudulent reasons.Review from Chris L
1 star03/01/2024
Why are my shipstation label through PayPal being double charged from my PayPal balance and through my personal bank account . CSR agents are no help ?Review from Victor B
1 star02/03/2024
They are double charging me for shipping labels. I have reached out and have allowed them a couple months to look into this and get back to me and NOTHING... HORRIBLE customer service and support!! What your purchases for double charges for the same labels!!!Review from TJ M
1 star12/22/2023
Hey Shipstation,Quit directing me to your "help" pages. Pick up the phone a-holes!
Customer Review Rating
Average of 26 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.