Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

McKenzie, Paul & Associates, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMcKenzie, Paul & Associates, Inc.

    Collections Agencies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/17/2014

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    111 W Anderson Ln Bldg D Ste 202B, Austin, TX 78752-1132
    BBB File Opened:
    7/17/2008
    Years in Business:
    20
    Business Started:
    1/2/2004
    Business Incorporated:
    1/2/2004
    Accredited Since:
    12/17/2014
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 AM
    T:
    8:00 AM - 5:30 AM
    W:
    8:00 AM - 5:30 AM
    Th:
    8:00 AM - 5:30 AM
    F:
    8:00 AM - 5:00 AM
    Business Management
    • Mr. Michael P. Rozzen, President/Director
    Contact Information

    Principal

    • Mr. Michael P. Rozzen, President/Director

    Customer Contact

    • Mr. Michael P. Rozzen, President/Director

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/26/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This "practice" reached out to our mom, asking all of this HIPPA information without even verifying A) who she was, or B) talking to the correct person. As you can see on any review, this company will treat you like you are a joke, that you don't know anything, and will literally violate HIPPA and yell all this personal information at you without even verifying you are who they are looking for. I.e, Date of birth, address, last 4, etc etc etc. BIG violation. All of your PHI out there to whoever they happened to call in regards to who they think has a connection to you. The threatens to hit your credit if you don't pay them, even though there is no debt at all, they wont provide you the original letter, debt documentation, correspondence, or anything. Sometimes to the point where they will provide a letter, showing your signature (don't know where they actually got that from), but in the letter, your typed name will be wrong, information miss-spelled, and the original location you might of received said debt from says your account is $0. This company needs to be shut down.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gaston M

    1 star

    05/10/2023

    I am only given 1 star, because it will not allow you to give any less. I was pestered into calling this place. I had not received an "original" bill from the provider. So I was asking the McKenzie, Paul & Associates, Inc. representative that I will need an "original" bill from the provider. This experience was as if I was speaking with a child. I hope this company reviews my call and recording. I was not allowed to complete my requests and when I stated that I was about to terminate the call, the response was "... ooh I am really scared now ... " regardless of what the call is about, that is no way to talk to a customer. I will also file a complaint to the original provider.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.