Customer ReviewsforCosmopolitan Carpet & Rug Cleaning

I hired Cosmopolitan to clean my carpets and wood floors (which were handled in 2 visits). Also decided to have them clean up the tile and grout in kitchen and two bathrooms. Really satisfied with results. The wood floor looks new, and actually looks better than when I first bought the house. They were able to clean up scratches on the floor that I would have thought were just there permanently. They also got a hard water mark up off of the tile in one of the restrooms. After the carpet cleaning, I noticed a darker spot in one area, which may have been there before the cleaning but just not as noticeable due to the surrounding floor being dingier. I pointed it out when the cleaning guys returned for the wood floors and ***** was able to use some brightener on the spot and pull it up immediately. Now I can't tell there was ever a dark spot there. If I have any complaints, its just that scheduling can be a bit tight, also, I think there may be something weird going on with the times and phone-numbers listed on the Cosmopolitan site. Also, I think it'd be cool if they did baseboard trim too. But it sounds like they are already in the process of updating to a new site, and the scheduling thing is understandable because the service is certainly worth the money and its not surprising there'd be a good amount of competition for time slots. Overall, would definitely recommend Cosmopolitan if you need any of your floor professionally cleaned.

Thank you so much for taking the time to give us such a great review!  We are always looking to improve and really appreciate when we receive feedback.  We are so glad to hear you were happy with the work **** and *** did and we look forward to working with you again.

They did a fantastic job, so ******** and took their time. Gave new life to the couches and chairs! Have used before and will use again!

Thank you for sharing a review of your recent experience.Our team here at Cosmopolitan Carpet is committed to providing high-quality customer service, and were thrilled to hear that we made a good impression on you. Thank you for your continued trust and support

I was very satisfied with the work that the tech done this morning. *** is very professional and let you know whats going on throughout the process. I will be using this company whenever I need my carpets done.6/9/2023

Thanks for leaving such a rave review!  I am pleased to hear that **************, *** made you comfortable and confident in his abilities! We do take pride in providing the best service and meeting the needs of our customers the best way we can.  We appreciate the continued trust and support.

I have used them for years. Always reliable and they do a fantastic job. Service man is polite, on time and does a wonderful job

Thank you for being a loyal and long-time Cosmopolitan Carpet & Rug cleaning customer! We take pride in providing the great service and meeting the needs of our customers the best way we can. We look forward to working with you again!

We appreciate you taking the time to share your feedback and for all the kind words. We are glad you are so enthusiastic about the service and our awesome team!  The best complement is when our long-time customers recommend us.  It has been a pleasure to serve you!

** DO NOT USE THIS COMPANY IF YOU HAVE AND CARE ABOUT YOUR PETS!**Had this company clean our carpets on March 10, 2023 and soon after our dog became violently ill.Carpet was cleaned and after that procedure was done, the tech sprayed a "protectant" down, I have yet to find out what this chemical is exactly.My called and spoke to ******, who assured her whatever was placed on the carpet was then sucked up by the machine, HOWEVER, that's not true. I watched the tech spray something from a bottle and then proceed to rake the carpet, nothing was then "sucked up" nor was the machine run over the carpet again.After the tech left, our dog became extremely nauseous, lethargic and struggling to breathe. We had to take her to an emergency veterinarian, after a series of tests, including all types of blood work, was able to determine she came in contact with some type of irritant or poison. We were there for close to 9 hours!This is a healthy 5 year old dog who JUST had her bi-annual checkup last week. I called the next day and had ****** call me back, told her the situation and only then, did she back-peddle on what she initially told my wife about this product being sucked back up because I told her I watched the tech spray it on and left it.She tells me this protectant is safe for pets, but when I asked for the **** sheet on this product, she tells me she will email it to me. Well, a whole day has gone by and guess what? NO EMAIL.These sheets should be readily available. So, because of the lack of transparency and her attempts to 'run and hide' I am quite certain this product is not safe for pets, or this company just doesn't care enough to send me what they use. At this point, I'm not going to bother with what they send because I'm sure it will be "doctored' in some way.I will be calling my credit card company and disputing what you charged us AND I will be sending you a vet bill for $840.I will also be leaving this review wherever I can.

We are sorry that this happened! Thanks for taking the time to bring this to our attention. We would like the opportunity to investigate your feedback further.

**************** to Service Technician is A-1 Highly Recommend trusting and using this Business for your carpet cleaning!

We really appreciate you taking the time to share your feedback and for all the kind words. We're glad you are so enthusiastic about the service and our awesome team!

Our experience with Cosmopolitan was actually rated a 10+! I called them to clean my brother's carpets, which hadn't been cleaned in years. My brother has been physically unable to let his dog out without difficulty this past year so the dog used the front LR. In addition, my brother smokes so his carpet was a mess. Replacing it isn't in his purview so cleaning it was the only option. ***************** was the technician and he was very concerned; however, he did a fantastic job! I didn't realize it was a color other than dark *****! My brother is very pleased as well. The office team is reliable and very professional as well . Communication was great as I was notified the day before of the service to come.The costs were reasonable and lower than other companies. It was a great experience for me. I will definitely use this company the next time I need carpets cleaned and I highly recommend Cosmopolitan to everyone.

We are so glad you had such a great experience with our services, we are grateful that you chose us! It is good to hear that the you and your brother were pleased with the carpet cleaning. Thank you so much for giving us such a wonderful review. We hope to see you again soon.

Prompt. Took care of the stains. Smells great. They had immediate openings.

Thank you for your positive comments. I am so glad to hear that you were pleased with our services! I hope will consider us for your next cleaning. Call us if there is anything, we can help you with.

The rug cleaning job was superb and I highly recommend them...efficient and very nice worker...did not soak the rug and it dried fairly fast. A great company

Thank you for the glowing review!