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          Marine Outlet, Inc. has 1 locations, listed below.

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            Business ProfileMarine Outlet, Inc.

            Boat Dealers

            Contact Information

            4410 S General Bruce

            Temple, TX 76502

            Visit Website
            (254) 773-9931

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            4410 S General Bruce, Temple, TX 76502
            BBB File Opened:
            10/14/1992
            Years in Business:
            55
            Business Started:
            4/1/1969
            Business Started Locally:
            4/1/1969
            Business Incorporated:
            1/1/1970
            Type of Entity:
            Corporation
            Business Management
            • Mr. Rick Smith, Owner
            • Ms. Jackie Cooper, Office Manager
            Contact Information

            Principal

            • Mr. Rick Smith, Owner

            Customer Contact

            • Ms. Jackie Cooper, Office Manager
            Additional Contact Information

            Fax Numbers

            • (254) 773-4111
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In April of this year (2022) I dropped of my pontoon boat (which was running great at the time) for repairs to the console trim switch, navigation lights, fuel gauge, and installation of a radio which I provided. I paid $1725 in cash for these repairs due to finding out the evening I picked up my boat in June that the trim still didn't work, nor did the nav lights. There were tools strewn about my boat and a large oil stain in the carpet. I was asked to come back the next morning (no reimbursement was offered for the additional expense in fuel and time that their failure to complete the repairs I paid them in full were offered. It was determined that the remaining issue on the trim was a bad fuse and it was corrected. The nav lights were determined to be a bad switch ( I received no money back despite paying for the repair). There was no compensation offered for the damage to my carpet and my console seat was broken by *****, the head of the repair shop, without so much as an apology, much less compensation. I did not realize that they left the fuel sending unit unsecured in the fuel tank which resulted in a considerable amount of rain contaminating my fuel and rendering my boat inoperable and stuck on the water at a gathering. I informed them of the situation via email and received a call from them on 04 August. We discussed the situation and I was told that management would discuss the matter and get back with me. I sent another email on 13 September informing them that they failed to get back with me and that I am considering legal action against their company for compensation. It is now 22 September and I have yet to hear back from them.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jason

            06/24/2021

            I brought my boat here to get worked on a little over a year ago. I paid $1800 for the repairs and took it to the lake. Over the first couple of weeks the boat kept on messing up. The issue I was having is the boat would work for a little while then would only go about 5-10 mph full throttle. I took it in 2 other times to have the issue fix. I would get the boat back and same issue would happen. I took it there again for the last time where my boat sat for 9 months. Calls after calls they would say they are working in it. I got the call finally that my boat was fixed. When I arrived to pick up my boat the invoice had cleaner and labor charge only. But the mechanic said he had to put in a float or something for the carburetor. The **** was $446. I asked for a full break down of the invoice and was told the mechanic wasn't there. So I went ahead to look at my boat. It was filthy, covered in dirt and was sat outside the whole time. I brought it home and notice that the engine compartment hinges was bent and I couldn't close the compartment. I gave them $100 payment and ask to take the boat home and make sure it would run. ( after all it's been in the shop three times for the same issue) well I get it home and it rains for the next two weeks. I get a call telling me I need to pay the rest of my ****. I told them I want to test it first before I payed. He said you had the boat for 2 weeks, I stated yall had it for 9 months and that I will take it out as soon as I could. I also stated that I wasn't happy with the boat being filthy, the hinges being bent and the invoice didn't explain what the charges was for. He didn't care, said they don't clean boats and that the hinges could have bent on my way home. For the next week I get calls after calls telling me I need to come in and pay my ****. I took the boat out and the same issue is going on. I got a call today and explained the boat wasn't fix but they still wanted to get paid. I went ahead and payed and will not be going back here again. "

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