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Find a Location

European Skincare & Med Spa has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEuropean Skincare & Med Spa

    Beauty Salon

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6038 Camp Bowie Blvd, Fort Worth, TX 76116-5620
    BBB File Opened:
    1/1/1983
    Years in Business:
    44
    Business Started:
    8/14/1980
    Business Started Locally:
    8/14/1980
    Business Incorporated:
    1/1/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Eurospa, Inc.
    Business Management
    • Mr. Alexander Illyes, President & CEO
    • Mr. Peter Von Illyes, Owner
    Contact Information

    Principal

    • Mr. Alexander Illyes, President & CEO

    Customer Contact

    • Mr. Alexander Illyes, President & CEO
    Additional Contact Information

    Fax Numbers

    • (817) 731-1717
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    D. P.

    1 star

    03/31/2023

    In November my husband gave me a gift certificate to this spa for a massage, as I had a great experience there in the past with a therapist who is no longer with them. When I called to make an appointment, I was informed that their only remaining therapist had left unexpectedly just before the holidays...which didn't give me confidence in the management's ability to find a replacement with exceptional qualifications. I asked for a refund so that I could use that gift for what I intended, but was told that obviously the certificate was purchased for more than a massage and that it was not refundable. I disputed the charge, but the merchant would still not agree to the refund. When I went to use the gift certificate for skincare products, I was told that I had received a refund and they could no longer do business with me. I showed the manager the letter from my credit card and she said she would confirm with the owner and get back with me on whether I could get the products and be finished with the transaction. The customer service I received was condescending and unconcerned with my needs/satisfaction. I would highly recommend trying Milk and Honey Spa instead.

    European Skincare & Med Spa Response

    04/04/2023

    Customers husband purchased an egift card online for $500, which dont expire and can be used for any of our services or products. Customer wanted to make a massage appointment for the following week (in December), and we explained that we did not have a massage therapist at that time, would have someone in very soon and would call her as soon as we could get her in. A few days later we called and let Customer know we would be able to accommodate her. At that time she did NOT want to schedule and said she will be disputing the charge. Things went downhill from there and we are sorry we were not able to resolve this.

    Customer Response

    04/07/2023

    I went to European Skincare Institute on Wednesday March 29th to use the gift certificate towards skincare products. The manager said she would contact me after speaking with the owner to confirm that I was charged for the certificate. I emailed her the letter from the credit card company stating I had been charged after showing it to her in the store. It has been over a week without a follow up email or call. The store has $500 of our credit that they are not allowing me to use. How sorry is she about this lack of response?

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