Business ProfileforGenie Bath Systems

We signed a contract with Genie Baths on 1/28/23 for a new master bathroom shower. We are in the process of putting our home on the market. We conveyed this to the representative at the time of the presentation. We told him pictures and videos were scheduled for 2/21/23 and the house was to be listed on 3/1/23. He told us that would not be a problem. As time got closer we contacted the representative to get an update. He said he would check on the status. When he called us back, he stated he had received an email that the materials were in, and we should be getting a call in the next couple of days from the project manager to be scheduled. A couple of business days passed, but no call from anyone. We contacted the representative again, and he said he would send an email to find out what was going on. He called us back and confirmed the materials are in and assured us that management was aware of our situation and not to worry. He said we would be scheduled soon. After numerous attempts to reach someone about the status, we have yet to get a date of installation. Our picture and video date has passed and tomorrow, 3/1/23 is the day the house should be on the market . The representative has stopped answering our calls and we have yet to get a call from the project manager. The worse part is we only had 3 days to cancel this project according to the cancellation form in the contract. This has been a stressful nightmare. We decided to go with Genie Baths because they had good reviews and a GREAT BBB score but we see now we made a mistake. We would like an installation date or to be let out of the contract. We have not received any materials or been scheduled for installation so we would prefer to be released from the contract without penalties.