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Find a Location

Carrisal Construction has 1 locations, listed below.

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    Business ProfileforCarrisal Construction

    Remodel Contractors

    At-a-glance

    Customer Reviews

    4.5/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    San Antonio, TX 78251-3509
    BBB File Opened:
    11/10/2014
    Years in Business:
    45
    Business Started:
    6/1/1978
    Business Started Locally:
    6/26/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. CC Carrisal, Manager
    • Mr. Sterling O'Neal, Office Manager
    • Mrs. Carmen Carrisal, Owner
    Contact Information

    Principal

    • Ms. CC Carrisal, Manager
    • Mrs. Carmen Carrisal, Owner

    Customer Contact

    • Mrs. Carmen Carrisal, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We contracted for $100,000 with Carrisal Construction for a home remodel mid-August 2023 that they reported would take "no more than 2 months at the most" to complete. Almost immediately they asked for $7,000 above the contracted amount. We verbally agreed to pay the additional amount and did. After numerous delays and at least one "redo" for incorrect (significantly cheaper carpet pad) product installed, most, but not all items were completed, but nearly two months later than originally agreed upon. Some of the work was satisfactory and some was unsatisfactory (details in attachments). Two major items which were quoted in the contract total were not, and have not, been completed (front door construction and install, and mantel). Summaries and details are attached, along with the original contract. Our primary complaints are that 1) Carrisal Construction owes us $8,740 for contracted work they have not completed, 2) some of the work Carrisal Construction completed was not good quality, and we will have to have some of their work redone, 3) Carrisal Construction denies that they owe us any money.We have emailed, spoken and texted. Our main contact at Carrisal Construction, their "field manager", verbalized that he prefers texts and will not/has not responded to any of the details in the e-mails (the documents attached). We arranged an in-person meeting in mid-January, around his schedule, to go over the contract. He did not show up for the meeting, but texted saying he e-mailed us. We never received the e-mail. He has not contacted us since that time. Ultimately, we believe in good faith that Carrisal Construction owes us $8,740 for work not completed but paid for in the contract. Our desire is that Carrisal make good on their committments.

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Oscar R

    5 stars

    05/08/2024

    I called carrisal construction and they responded fast and did my roof in a timely manner matter and helped me with my deductible from insurance to stay with in my budget very nice people and clean up after them salfs I will highly recommend them to family and friends

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