8 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Brenda F
1 star12/27/2023
They are horrible! They pushed through a payment and expect me to wait ****** days for the dispute process. Im paying off the money owed and closing my account.
Frost Bank Response
01/05/2024
We apologize for your recent experience at Frost and appreciate you taking time to submit a review. We aim to provide excellent customer service and regret those standards were not met. We use your comments as an opportunity to address those areas of concern and improve our performance. Please contact us at ************** if we can be of further assistance.Review from Kristopher B
1 star12/11/2023
I applied for a personal loan and *******, the representative told me they would call me back in 1-2 days with an answer. They never did call back. When I called to follow up, I was told my application was denied because I was "outside of the coverage area". While that is understandable, what I can't understand is why they still pulled my credit, when ******* had my address info upfront and could have informed of this when doing the initial application. Alas, ****** leaned about Frost Bank and hope someone reads these reviews ahead of time.Frost Bank Response
12/19/2023
We apologize for your recent experience at Frost and appreciate you taking time to submit a review. We aim to provide excellent customer service and regret those standards were not met. We use your comments as an opportunity to address those areas of concern and improve our performance. Our records indicate our management team has attempted to reach you regarding your concerns but were unsuccessful. Please contact us at ************** if we can be of further assistance.Review from Ashlynn B
1 star06/27/2023
I am saddened by my experience with Frost bank. I had an auto loan with them, and I paid the loan off in February of 2023. I was told that the title would be mailed to me. After a couple months and no title, I called again. This time they informed me that I would need to go pick it up in person from the **** That seemed odd to me, so I waited a bit longer. I called a second time, and I was told that the request was never sent to release my title. They told me it would me mailed soon. I waited another month and still havent received anything. I called again and I was told that the title was released in February, and the *** probably sent it to an old address. If I would have had this information from the beginning, I would have my title and the situation would be resolved. After talking to 4 different Frost employees, I am now going through the process of replacing a lost title. It seems as if many of the people I spoke to were unaware of the process or not trained in it. I have closed all of my accounts with Frost and will be using a banking system that is able to provide guidance and clear answers.Frost Bank Response
06/29/2023
We apologize for your recent experience at Frost and appreciate you taking time to submit a review. We aim to provide excellent customer service and regret those standards were not met. We use your comments as an opportunity to address those areas of concern and improve our performance. Please contact us at ************** if we can be of further assistance.Review from PK B.
1 star04/25/2023
Frost Bank of *************** Rd experience was the most unprofessional Ive ever heard of.. My neighbor an I went to cash a check an Employee ************************* told us we cant cash the check because we dont have that amount of money? we went the next day to Walzem location no problem. Check was deposited. 3 days later Neighbor needed additional amount from her deposit. I returned to *************** Location. ************************* yelled at me told me "I told you not to go there I will block your account which she did. an put you out of the *ank .she went postal I didnt understand the check cleared. She said dont go walzem ! My neighbor was concerned the implication was check was fraud. after she left to go to ************************* called me an stated" Are you aware Ms * has your debit card and she's trying to get money/?". I assured her she didn't I had the cards. she then called my daughter which name is also on account.******** repeated the lie. This is deformation of character libel slander bullying elderly racial profiling abuse of power. she placed a block of all activities.. ******** came out to my car with a Security Guard standing in front my car. yelling. I was intimidated. embarrassed devastated. I was in tears an shocked . Frost **************** was informed of this employees conduct. Frost hasn't acknowledged this activity too place. my account was frozen.Ms. ****** was late an accrued penalties late fees. we informed the news station an are seeking legal counselReview from Angela S
1 star06/21/2022
I worked with 2 employees of Frost Bank in *********** Texas while both employees very well Aware of my situation that I have a brain injury and I am handicapped they reassure me if I did invest my money with thier bank. If I needed to take it out early I would not lose a ***** I was on a conference call with them my brother and my niece. they were very well aware of my limitations to date I lost $6,828.21 please I need someone to help me. I contacted Frost Bank twice today on June 21st trying to reach the ************* Frost Bank ******* Frost. I gave them my number and I am hoping to hear from him!!Frost Bank Response
08/18/2022
We apologize for your recent experience at Frost and appreciate you taking time to submit a review. We aim to provide excellent customer service and regret those standards were not met. We use your comments as an opportunity to address those areas of concern and improve our performance. We have reviewed your file and can confirm we have responded. If you require further assistance please contact us at **************, we will be happy to assist you.Review from John A
1 star04/06/2022
Went into a frost branch located on 515 ************** *********** Texas ***** Went in to open up a secure loan for my personal and business. The ladies there were very rude, judgmental and unwelcoming. I had all my paperwork and they had their nose ** in the air. Decided to open up a 2 loans at another bank instead.Frost Bank Response
04/20/2022
We apologize for your recent experience at Frost and appreciate you taking time to submit a review. We aim to provide excellent customer service and regret those standards were not met. We use your comments as an opportunity to address those areas of concern and improve our performance. Please contact us at ************** if we can be of further assistance.Review from Shonda D
1 star09/16/2021
This bank has very poor customer service and the management in the Downtown FTW offices are prejudice against Black employees.Review from Bengasnoop
1 star06/02/2021
This bank closed my account for no reason just because I sent money through Zelle. Thought it was fraudulent.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.