5 Customer Reviews
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Review from Rebecca Q
1 star07/03/2024
I am a longtime customer and will be closing all accounts due to the handling of fraudulent activity and the customer service received from the Helotes branch manager. Very disappointed.
Broadway National Bank Response
07/05/2024
Thank you for sharing your feedback. We value our customers and strive always to give them a positive experience. Since 1941, Broadway Bank has proudly supported Texans and Texas businesses with the first-class customer service and financial expertise that our customers have come to know and expect. We feel honored to have been part of your story for 30 years, and we hope we can earn your business again in the future. Please feel free to contact our **************** Team at ************** to discuss further.Review from Mr Sullivan S
1 star06/13/2024
Rude, arrogant so called management. I opened 4 accounts including a business account. Quick , fast and in a heartbeat the staff and so called management showed that they are up on a pedestal and the account holders are vagrants lucky to be banking with these arrogant fools...oh h*** no....Broadway National Bank Response
06/14/2024
********************, thank you for reaching out. Our teams always have their clientsbest interests in mind and handle their needs with the utmost care to ensure they have the right support and strategies to reach their financial goals. We would appreciate the opportunity to discuss further by contacting us at **************. We hope we can connect directly to understand your situation and discuss.Broadway National Bank Response
06/18/2024
********************, our teams looked in your request and would appreciate the opportunity to connect with you directly. We apologize if you felt our service was anything less than respectful and efficient. Our goal is to provide excellent customer service,and we take your feedback seriously. Please feel free to reach out to us directly at ************ at your earliest convenience.Review from Kimberly O
1 star03/06/2024
@ *********** location If I could give negative stars, I would. They placed my elderly father in a room and interrogated him. Their treatment of veterans is atrocious. I would like to call out ******************** for her despicable behavior toward him. They also released his bank information to a friend of his without asking for her ID and she was not an authorized user on the account. Hope they have not done this to others. Banks are responsible for keep your information private.Broadway National Bank Response
03/19/2024
Thank you for contacting us. Our teams always have their clients best interests in mind and handle their needs with the utmost care to ensure they have the right support. The experience you describe does not reflect the Broadway Bank mission and values that our bankers uphold. If you are a customer, we would like the opportunity to connect directly and gather more details. We have shared your comments with our banking teams. They will be reaching out as well. We hope we can get in touch soon.Review from Hayden S
1 star08/10/2023
The $300 opening bonus is a lie.Kinda... after meeting all the requirements was told that I could not qualify for it.Was not told why could not give me the reason. Ig there A.I. declined giving me the offer because I met the requirements to quickly. My only guess..??.?.?.. &It was always a hassle getting customer service on the phone and u can clearly tell they are reading from a script just fire the ppl and let you c*** A.I. read the script if the people are going to sound lifeless... properly what it like working for the company.The app is decent User interface is easy to understand and navigate but it all doesn't matter when there is no integrity with the company.Broadway National Bank Response
08/11/2023
Thank you for bringing your concerns to our attention. We take all feedback seriously and would like to investigate and resolve your concerns. However, we cannot locate your account based on the information provided in the review. Could you please contact us by sending a secure message through your online banking and reference case #****? Thank you for your understanding, and we look forward to the opportunity to assist you further.Broadway National Bank Response
08/17/2023
Thank you for bringing your concerns to our attention and appreciate your feedback. We have investigated your concerns and have attempted to reach you without success to resolve the matter. We are currently in the process of sending you a written response which we believe will address the concerns you've raised. Alternatively, please feel free to contact us directly if you prefer.Review from GinaV
1 star11/01/2021
Customer representative who took my 11:35 a.m.deposit on ******************* never acknowledged me. I had to push the call button to make sure someone was working there. Never thanked me before I left. I've been a customer for 30 years. Service like this makes me consider switching to my other savings bank.Broadway National Bank Response
11/05/2021
Thank you for bringing this to our attention. We sincerely apologize for your experience. We value our customers and strive always to give them a positive experience while visiting our financial centers. We will follow up with our teams to ensure all our bankers are delivering the first-class customer service ********************** is known for. Thank you for being a Broadway Bank customer and we look forward to better serving you next time. For questions or additional feedback, our **************** Team can be reached at ************.
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