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Find a Location

Toro Automotive has 1 locations, listed below.

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    Business ProfileforToro Automotive

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 1/25/2016

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1001 Guadalupe St, Laredo, TX 78040-5249
    BBB File Opened:
    1/22/2016
    Years in Business:
    12
    Business Started:
    7/1/2012
    Business Started Locally:
    7/1/2012
    Business Incorporated:
    6/27/2012
    Accredited Since:
    1/25/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Toro Motors, LLC
    Business Management
    • Mr. James L Gonzalez, President
    • Ms. Janet Reyes, General Manager
    • Mr. Pedro Nunez, Service Manager
    Contact Information

    Principal

    • Mr. James L Gonzalez, President

    Customer Contact

    • Mr. James L Gonzalez, President
    Additional Contact Information

    Fax Numbers

    • (956) 753-8677
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pedro G

    1 star

    07/02/2024

    This company refused service stating they are full. I asked them about the scheduling service that they have and promote on thier website. I spoke with the general manager and she told me that they dont follow the scheduling appointment and are full. I asked them to than take it down from their site as well as well she told me that they ask their customers to leave their vehicle which is not on the site. She basically told me that they are always busy and work for the city and that you would leave the car and dont make any appointments. I recommended that the general manager review their site and remove the appointment scheduling as well as list that you must leave car for service.

    Toro Automotive Response

    07/03/2024

    There is no doubt the experience above runs counter to our Torolly Satisfied guarantee. It is accurate that **** is busy with critical work for City and County emergency vehicles. This is the explicit reason why **** requires appointments for walk-in service. ************* team responsible for scheduling time to accommodate work, and in this instance it appears we failed to-do so. We dispute however that Toros online appointment system isnt functional, as customers regularly request appointment times through that portal. We have failed our customer on this instance and will reach out to see if we can rectify our service oversight. 

    Toro Automotive Response

    07/03/2024

    After more investigation we were able to determine the customer didnt make an appointment and showed up with the expectation to be serviced. While **** does take unscheduled walk-ins, scheduled appointments are given priority. 

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