Business ProfileforRound Rock Honda

I purchased a 2019 Passport along with the windshield replacement warranty. I brought my car into the service department with the cracked windshield. The service tech took pictures, looked up my account, confirmed the windshield replacement plan and told me they would submit the claim and call me the following week. Recieved no call. Called and left messages that were never returned. Took me over a month to get a hold of the service tech who told me they could not process my claim and that I needed to contact the finance department to get my contract number. Called finance, got my contract number. Finance officer assured me that if I got my repairs done at the Round Rock dealer the service department would submit the claim, but he would follow up with the service department and call me back the next day. One month later I have not received a call back and he has not returned my emails or calls. Called the service department again to follow up with the contract info. Was told I had to talk to sales. ***** said I had to talk to finance (again). Still have not gotten a return call from finance. I have been trying to get the windshield fixed for 3 months and no one will take responsibility and no one will return my calls.