Customer ReviewsforGarlyn Shelton Nissan

Very unprofessional service department. They manipulated documents from the time I approved work to the time I picked my vehicle up. They increased the price and then tried to tell me they saved me money by asking me to pay what my original quote was. I guess they hoped I would somehow forget a quote of $3200. I had issues with my vehicle after they worked on it that made the car overheat. They refused to call me back to fix what they did to the vehicle. I left a voicemail with the service advisor and two voicemails with the actual service manager. No one ever called me back. This place is terrible.

We have contacted customer directly and worked thru the customer's concerns.

I did hear from the service manager after submitting this review. He was apologetic for the issues. They did finally look at my car again as well. The service manager called me with updates throughout the day while they had my car. I appreciate his help in resolving the issue.

I took my car into this facility for an oil change. Upon doing the oil change they discovered a wire had been chewed through by an animal. I paid for them to do a wire harness repair. On their attempt to repair the wire harness they crossed two wires and shorted out several electrical systems in my car. I was given a quote for me to pay for this mistake. I should not have to pay for an improper repair. I agreed to an OEM wire harness repair. These procedures were not followed. Several repairs were done on my vehicle that I didnt authorize. They have had my car since January 5th and they have not completed the repairs they started.

We performed the oil change but the service reminder would not reset. On inspection we found wires to the oil level sensor were damaged by rodents. We informed the customer of the issue and gave her an estimate for repairing the harness that she approved. After repairing the harness the check engine light came on with a fault for the thermostat. We replaced the thermostat under a parts warranty because it was replaced less than 2 years ago. After the replacement or the thermostat the check engine light came back on at that time we check the system and found that the oil level sensor and thermostat are on the same circuit that is open at the **** At this point we called the customer with another estimate. At that time the customer called their insurance company to start a claim.The insurance called and asked us to send pictures of the damage and that time they approved the claim. After the claim was approved we ordered the parts and the repair was completed on 1-19-22. We contacted the customer to inform them. When the customer came to pickup the car they ran fault codes on the service drive with their scan tool and the car had faults for the taillamps. The taillamps are aftermarket lamps the customer installed that is why the fault codes are there. At this time the customer asked us to recheck the car for any other codes. We did recheck the car the only codes in the system was for the taillamps.

After inquiring about a vehicle that was posted on their website for $42,613 they emailed me several times to get me interested in the truck. Upon arriving at the dealership i saw that the price on the window of the truck was $52,000. This is way overpriced for this vehicle in particular and although at $42,613 it was a great deal on the truck, it had been on their lot for 75 days so it was understandable that it'd be priced as such. I was supposed to come back the next day with my trade in but on my way home they called and said they wouldn't be honoring their price on their website and I'd need to pay the $52,000 amount if I wanted to proceed.I drove an hour and a half each way and the whole situation just seemed fishy to me.

After internal consideration of the complaint by ***************************, our Management Team discovered that the customer had come into the dealership during our End of the Year Special Pricing Event. The vehicle in question was priced on the window sticker at $52000, and discounted to $42613 online the day the customer inquired in person about the unit.The customer was informed that he would need to return with his trade in for an accurate estimate of payment and financing options, and chose not to complete the purchase on the day of his visit. The customer was informed that the discounted pricing event would expire in several days, and to take advantage of the pricing event. ****************** did not return to the store or contact the store any further.The customer was also inaccurately informed by our sales staff member that the vehicle would be priced at full retail after the pricing event ended. The vehicle is currently priced at $45000 effective 1/3/2021. Pricing is adjusted daily to market by our management team. In resolution, the customer was contacted and offered a special price concession of $43507 plus taxes by our management team, and stated he would strongly consider the offer. It is our goal at Garlyn Shelton ********** to always maintain competitive market pricing, and excellent customer service. Thank you,