Business ProfileforCavender Toyota

Our recent interaction with Cavender Toyota's new car sales department did not align with the brand's core mission of "We Make Confidence Happen!" Transparency is crucial for any brand to thrive and build customer trust. Unfortunately, our recent experience with the new car sales team did not reflect the essence of "Cavender Confidence."During our visit to Cavender Toyota on 03/02/2024, my husband and I intended to buy a **************************** our 2022 Tacoma. While our truck was being appraised, we selected a Tundra for potential purchase. After two hours of negotiations, we felt stuck and requested the keys to our truck. Our sales representative, ***************, mentioned that they were with the appraisal team and on the way to the front. The situation escalated when his manager, *******************************, laughed at my request, stating, "There is no appraisal team" and "We have your keys." Despite our repeated requests, we felt trapped as we asked for the keys numerous times. Out of frustration, I went outside to search for the truck, but it was nowhere to be found. The lack of professionalism and disrespect we encountered was truly disheartening. We felt powerless, extending our visit until they decided to release us. They finally brought our truck to the front at 10 pm, long past closing time. This upsetting encounter left us feeling unappreciated and disrespected.After sharing my experience with my brother, I discovered that he had a similar encounter during his vehicle purchase on 03/01/2024. This led me to investigate the dealership's reviews, where I found another customer describing similar sales tactics during their trade-in transaction. While the team prides itself on being the top Toyota dealer in the city, this reputation should not come at the expense of transparency.