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          Find a Location

          Radiant Plumbing & Air Conditioning - Austin has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRadiant Plumbing & Air Conditioning - Austin

            Air Conditioning Repair
            Multi Location Business
            BBB accredited business

            Contact Information

            901 Reinli St

            Austin, TX 78751-1506

            Visit Website
            (737) 258-4385

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            Customer Reviews

            2.71/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 3/11/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            As a trusted staple in Austin, our mission is to deliver not just services, but solutions that seamlessly blend affordability with top-notch quality and care. We're dedicated to fostering trust through transparent pricing and clear communication, guaranteeing prompt attention to all your plumbing and HVAC needs, whether routine or urgent. Call us today and let us keep your home comfortable and efficient. 

            Business Details

            This is a multi-location business.

            Find a Location

            Radiant Plumbing & Air Conditioning - Austin has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              901 Reinli St, Austin, TX 78751-1506
              BBB File Opened:
              10/9/2008
              Years in Business:
              13
              Business Started:
              9/29/2010
              Business Started Locally:
              9/29/2010
              Business Incorporated:
              9/29/2010
              Accredited Since:
              3/11/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Radiant Plumbing & Air Conditioning
              • Radiant Plumbing Service
              • Schmidt Mechanical Group, Inc.
              Business Management
              • Laurie Michl, Customer Service Manager
              • Ms. Danielle Jackson, Customer Service Manager
              Contact Information

              Principal

              • Laurie Michl, Customer Service Manager
              • Ms. Danielle Jackson, Customer Service Manager

              Customer Contact

              • Laurie Michl, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (210) 444-9438
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On Monday, July 15, 2024, I woke up and my air conditioning unit had stopped working. I immediately googled the best ************ and Radiant was the first to pop up so I clicked and was able to immediately book an appointment for the same morning. The tech arrived and I explained how I thought the condensation drain was clogged and just needed it to be drained and unclogged. 20 minutes later, the tech came back & said he unclogged the drain and started to panic explain tell me how this is going to last for more than a day or so and that the coils are completely frozen and this is going to cause mold to form because of the dripping. He also said the equipment is so old and completely build up and it would cost my around $15,000 to get everything back up to date and working with the new system. He also made me schedule an appointment with the sales agent to come out before I could pay and he leaves. I had asked him about how the home warranty that I pay extra for AC is not going to help me and working with them is like kicking rocks & that I need to just go through them directly. After being forced to schedule my appointment with the Sales Agent to come out the next day, he charged me $289! Once he left, I called the direct line back and canceled my sales agent appointment so I could get more opinions as I didn't feel he was professional. My drain line became clogged 3 days later and my AC was out again so I called a different company. After the new company came out, I asked them about all of the things the Radiant Tech said and they actually laughed and said the guy didn't even unclog the drain and said my air conditioning unit does not need to be replaced or anything. It actually has half of its life left! He recommends a tune up once a year for only $125/year. I feel like I was completely taken advantage of and really would like to be refunded the $289 from Radiant as he didn't even perform the service he said he did. This is why you always get a second opinion!
              Read More
              Read 16 More Complaints

              Customer Reviews

              34 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Deanna P

              09/15/2024

              Im a teacher, single mother, and paid Radiant $14,500. My thermostat resets itself as high as 90 degrees. Radiant has treated me in unconscionable ways at every level. Ive spoken to 4 *******s and now the **. Email correspondence between me (******) and ******, the supervisor of the first ******* Ive gone above, simply seeking empathy, respect, and help. ******: I'm exhausted by this situation, by continuing to have to retell this story again and again, by the lack of empathy and expediency. In addition to the constant resetting of the temps, tonight I thought there was a fire in my home. I ran for my child and to get outside, only to realize it was my thermostat. Now it's turning on the heater. ******: Since I last emailed you my heater has overridden my AC 4 times. This is getting worse! ******:Please call me tonight. ******: I'm sorry I'm eating dinner and watching a film. Is there an issue with your new thermostat? ******:Yes. It's set to 74 and the temp in my home is 83 in my home but please don't let me disturb or disrupt your evening. Send me to your boss. You're clearly too busy to be bothered. My daughter and I will just sit here and sweat.Maybe consider not acknowledging the situation after work hours if you're unwilling to help. Enjoy your dinner and film. ******: ******, For a more efficient resolution to your service needs, please reach out to Customer ********************** Representatives by phone. We have an afterhours team available to assist with late night concerns. Please note that I am not required to work or respond outside of regular hours. Given the time, it may be challenging to schedule an appointment for tonight, as our after hours team might already be booked. I understand your frustration but it is essential to use proper channels to that our team can assist you effectively. Please call to make an appointment, and we will ensure you receive the support you need. Thank you for your understanding. End email. I could say so much more but out of space.
              Read 33 More Customer Reviews

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