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Find a Location

Airheads HVAC has 1 locations, listed below.

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    Business ProfileforAirheads HVAC

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/14/2011

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides residential service, system repair, system maintenance, system design, system replacement, and airflow diagnostics.

    Business Details

    Location of This Business
    1949 Big Divide Rd, Copperas Cove, TX 76522
    BBB File Opened:
    6/13/2011
    Years in Business:
    18
    Business Started:
    4/1/2006
    Business Started Locally:
    4/1/2006
    Business Incorporated:
    10/3/2008
    Accredited Since:
    6/14/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • S Boynton Enterprises LLC
    Business Management
    • Mr. Stephen Boynton, Managing Member
    • Mrs. Terra L. Boynton, Managing Member
    Contact Information

    Principal

    • Mr. Stephen Boynton, Managing Member
    • Mrs. Terra L. Boynton, Managing Member

    Customer Contact

    • Mrs. Terra L. Boynton, Managing Member
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had Airheads HVAC install a new **** system (cost 17K) in my house around NOV8/9 of 2021, since the initial installation I have had them out 3 times to fix the plenum as air is leaking from around the plenum. I had another appoint scheduled on 2/4 for them to come back to replace and fix the entire plenum, but on 2/3 the owner ******* called to tell me that he believes I have sabotaged the system and the Plenum. He said his repairman ***** had picture that showed the Plenum was torn. The conversation was an attack on me and accusing me of destorying the plenum. I expained to him that I had to go but 3 space heaters to heat my house costing me an additional 300 dollars to help heat my home, why would I destory something that I know would cost me more money. ******* the owner told me they would fix it but I would have to pay for it, as I explain to him this was he companies responsibility to fix the plenum as it was never done right. I told him he could take the **** out and return my money, he's response was he could not longer talk to me. I feel the reason he called, was so he could let me know they would not repair unless I paid more money, I expained the only choice I had was get a lawyer. He said he would no long talk to me. From a consumer what recourse to I have to get the job repair. Airheads already has their money .
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angie G

    1 star

    05/16/2023

    This company tried to collect $1,289.00 from me by quoting false repairs that were not needed at all. I am including all the details as a warning to anyone looking for an honest review. My thoughtsare, Im glad that there are still companies out there with integrity and who take pride in their work. Airheads HVAC is not one of these companies. I chose Airheads because they had multiple positive reviews, which I now assume cant all be legitimate. My unit was turning on and off repeatedly, so I made a service call. The technician **** told me that my evaporator coil had a leak and needed to be replaced. He stated that with the warranty it would be $1289.00. My entire unit has been recently replaced and is less than 3 years old. We have kept up with the maintenance in every way. After a serious lack of communication with the office (never got a straight answer on time frame, always an I dont know) and sitting with no AC for 3 days I decided to call a different company who informed me that there was no such leak. The only issue was that the unit was overcharged, it just had a little too much Freon. Unit has been performing great since the new company fixed that issue for nothing but their service fee. I waited 2 more weeks after that, and although the unit was performing great, I still had someone else come in and confirm that the unit wasnt leaking. Once again, no leaks ANYWHERE. There is no way that an experienced technician could confuse an over charged unit with needing to replace a leaking evaporator coil. This was done maliciously and with the intent to either collect parts, money, or both. The unprofessionalism on all ends from the office to the technician was unreal.The lack of communication, the lack of transparency was uncalled for. Look at their negative reviews and you will realize this story repeats itself. Do your research and support those mom-and-pop operations that still believe in honest work and integrity.

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