Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Arthur Hagar Air Conditioning & Heating has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileArthur Hagar Air Conditioning & Heating

            Air Conditioning Contractor

            Contact Information

            5020 SE Loop 820

            Fort Worth, TX 76140-1507

            Visit Website
            (817) 478-1122

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5020 SE Loop 820, Fort Worth, TX 76140-1507
            BBB File Opened:
            6/1/1957
            Years in Business:
            33
            Business Started:
            7/2/1990
            Business Started Locally:
            1/1/1949
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Arthur Hagar Air Conditioning and Heating
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Bobby Capps, Vice President
            • Mr. Brett Bearden, Vice President
            • Ms. Kerri Capps, Vice President
            • Ms. Barbara Bearden, President
            Contact Information

            Principal

            • Mr. Bobby Capps, Vice President
            • Mr. Brett Bearden, Vice President
            • Ms. Kerri Capps, Vice President

            Customer Contact

            • Mr. Brett Bearden, Vice President
            • Ms. Kerri Capps, Vice President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Work performed 8/7/23 We have three AC units: all were new about 2.5 years ago. All three are still under warranty. Tech came out this morning to service a unit that wasn't kicking on. It was a bad capacitor. Took literally 20-seconds to open the unit. Obvious bad capacitor. Took him another 3-minutes to walk to his van for the part. A capacitor installs with two small, slide on electrical connectors. One minute to install. Charged me a $99 service call, and then $177 for the capacitor. $276 total. The capacitor is listed as PARTS on the invoice, for $177. I call their office and remind them that parts are still covered under warranty- for five years. "Oh, that's really not parts, that's the labor to install the capacitor. Our software isn't that great at showing that it was not for the part itself, even though it listed it as parts". That's the biggest line of BS I've ever heard of. This is a scam tactic. What a joke. It literally takes less than one minute to replace a capacitor. The one they listed as PARTS, but then say it's really $177 labor to install it, when you call them out on it. Complete scam. I should have paid only the $99 diagnostic fee. But NOT $177 for spending less than one minute replacing a capacitor. They write it up as parts, but then tell you it's really labor, when you call out their tactics.
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alan B

            04/02/2024

            Highly recommend Arthur Hagar HVAC. They have been my go-to HVAC company since I was introduced to them when I bought my house. They got both of my heat pumps up and running in a house that was empty for a couple years. Whenever I wanted a system ***** check or needed maintenance, the experience was always pleasant and reasonable. They help me get 20 years of service out of the systems I had. Not too bad!This year it was time to replace both units, and I didnt hesitate to contact Arthur Hagar to take care of me. ****** (sales) was out to the house to estimate what was needed within hours of calling them. He created estimates ranging from the lowest cost option to a the top end option. After talking with ****** and with some neighbors and friends, I decided to go with two new Trane two-stage heat pumps. Once the decision was made, Arthur Hagar was at the house within a day to install the new units.The installation crew removed the old units and installed the new ones very quickly and quietly (I work from home and didnt hear them at all). I looked over the installation and was very impressed with the quality of work done and the cleanliness of the work area. They left no debris behind.After having the new units for the past few weeks, I can say they work great, are very quiet, and keep the house at a constant comfortable temperature. Very glad we picked the two-stage units.
            Read 4 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.