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          Find a Location

          NetSpend Corporation has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNetSpend Corporation

            Prepaid Debit Cards
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Austin, TX 78759-5795

            Visit Website
            (866) 387-7363

            Customer Reviews

            1.09/5

            Average of 456 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,147 complaints closed in last 3 years

            605 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card, Control Prepaid Debit MasterCard

            Business Details

            This is a multi-location business.

            Find a Location

            NetSpend Corporation has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Austin, TX 78759-5795
              BBB File Opened:
              6/13/2002
              Years in Business:
              25
              Business Started:
              2/22/1999
              Business Started Locally:
              2/22/1999
              Business Incorporated:
              1/1/1999
              Type of Entity:
              Corporation
              Business Management
              • Ms. Lilia Duran, Director of Customer Service
              • Ms. Synina Rodriguez, Manager of Customer Care
              Contact Information

              Customer Contact

              • Ms. Synina Rodriguez, Manager of Customer Care
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2,147 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I bought a $40 prepaid card from Netspend at the Dollar General. I attempted to activate the card but was told that I needed to submit documentation that proved who I was in my address. I sent them my drivers license my Social Security card and two statements one from a credit card at Usbank and the other from my savings account at USAA, they sent me one email that said my account was activated and ready to go and then 20 minutes later emailed me that they needed more information I still have been unable to secure my $40 because they keep telling me they need more information. I believe that they are just fleecing the public for their personal information using their credit cards as a prop. Please help me get my $40 back.
              Read More
              Read 2146 More Complaints

              Customer Reviews

              456 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James W

              02/24/2024

              I received an email on 2/20/24 welcoming me to me new Flare (debit) account associated with phone number (redacted). I emailed customer service that I did not open an account. I received a canned response and then another email about opting in to overdraft service for an account ending in (redacted), to which I received another canned email. A third and fourth emails, welcoming to my new account were received on 2/22/24 and 2/24/24. I called when I got another email about a debit card on its way to me. I spoke with ****** at customer service who was unable to find this account even when I shared the last four of my SSN. I have had similar issues from someone else sharing my first and last name and trying to use my personal email address in the recent past. It seems that the bank has no means for tracking the misuse of personal email addresses.

              NetSpend Corporation Response

              02/27/2024

              Hello *****, 
              We are sorry you continuously received emails in regards to an account that you did not create. We see one of our **************** agents reached out to you via email. Please reach out to them so that they may further assist you in regards to your concerns. 
              Read 455 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

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