At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 11201 N Tatum Blvd Ste 300 PMB 34787, Phoenix, AZ 85028-6039
- BBB File Opened:
- 5/9/2008
- Years in Business:
- 17
- Business Started:
- 5/14/2006
- Business Started Locally:
- 5/14/2007
- Business Incorporated:
- 4/19/2007
- Accredited Since:
- 5/16/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- IncStores LLC
- Rubber Flooring
- Rubber Flooring Inc
- Business Management
- Mr. Chuck F Chan, Finance Member
- Mr. Anthony Schmidt, Member
- Mr. Kurt Leitinger, Member
- Ms. Alicia Vitte, Customer Service Manager
- Ms. Veronica Cusack, Manager of the Support Team
- Contact Information
Principal
- Mr. Chuck F Chan, Finance Member
- Mr. Anthony Schmidt, Member
- Mr. Kurt Leitinger, Member
Customer Contact
- Mr. Chuck F Chan, Finance Member
- Ms. Alicia Vitte, Customer Service Manager
- Ms. Veronica Cusack, Manager of the Support Team
- Additional Contact Information
Email Addresses
- Primary
- Complaint
Customer Complaints
87 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/16/2024
- Complaint Type:
- Guarantee/Warranty Issues
- Status:
- Answered
Customer Reviews
658 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Barbara S.
03/07/2024
FlooringInc.com Response
03/11/2024
Good afternoon *******,
I do apologize for the inconvenience you have experienced with your order. I was able to see that your order has been refunded in full at this time for $51.52. If you have more than one color in the cart you will need to select the correct color you are wanting to purchase and on the product page our website you need to select the correct color. Although you received a color you were not wanting and I do apologize for that once again, our website does not select a random color at checkout. also prior to paying for the order you are provided with an opportunity to review your order to confirm it is correct a couple of times before adding in your credit card info and hitting submit payment.
We understand that at times errors may occur and we were more than happy to assist you with a full refund back to your account on 03/08/2024. Please allow 3-5 business days to see the refund reflect back into your account. If you would like to keep or donate the tiles you purchased incorrectly please feel free to keep them or donate them at this time.
Thank you,
FlooringInc.com Response
03/14/2024
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