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Business ProfileforArnold & Sons Plumbing, Sewer and Drain Services, Inc.
Plumber
At-a-glance
Customer Complaints
8 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Products & Services
Business Details
- Location of This Business
- 1621 W Candletree Dr Ste B, Peoria, IL 61614-8510
- BBB File Opened:
- 2/9/1994
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Business Started Locally:
- 1/1/1986
- Business Incorporated:
- 6/19/1998
- Accredited Since:
- 11/1/1994
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Randy Arnold Plumbing & Heating
- Business Management
- Mr. Randy Arnold, Owner
- Mr. Mark Arnold, Service/Operation Manager
- Contact Information
Principal
- Mr. Randy Arnold, Owner
Customer Contact
- Mr. Mark Arnold, Service/Operation Manager
- Additional Contact Information
Phone Numbers
- (309) 698-1305Other Phone
- (888) 699-8291Other Phone
- (309) 698-1305
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Arnold and Son's employee came on 10/27 to inspect tankless water heater. The following information was gathered: problem statement, servicing history, length of installation. I was asked why I called them and not another company. I was also asked about the water softner: How old it was, etc? Which has nothing to do with the error code of the hot water heater.
3 Options were given for repair:
1. Replace Copper Piping with Black Iron, replace valve, flush tank - $3006 or $35/with no payment terms
2. Replace Valve, Flush Tank - $1431 or $17/month with no payment terms
3. Flush Tank - $638
Don't sell it as a repayment option if its a loan. Call it a loan.
Option 1 was highly recommended for the optimal solution to the problem. This is the option that was chosen.
On 10/30, the following was repaired/replaced: Pressure valve at water inlet, copper piping replaced with black iron for gas line, and a water heater lines flush to correct the problem. On 11/1, the tankless water heater blew the code of ER 29 again. On 11/2, I called Arnolds and Sons to make them aware of the issue. Service returned my call and left me a message. On 11/3 I returned his call and left him a message. I have never heard back from Arnold and Sons. Thus the reason for my claim.
I had to call ***** *** to get my payment terms, since I never got a copy of them at the point of sale. Upon doing more research, I learned Arnold and Sons offers 4 types of loans (not repayment plans). None of the 4 options were discussed. The loan chosen for me was 6.99%, with a 5 month introductory period pmt. After 5 months, the pmt can go up and it depends on the amount owed. Why is an Arnold and Sons employee applying for a loan for a customer? That should not happen --- ever. Why is an Arnold and Son employee choosing the loan type for their customers?
In the meantime, we had the air filter cleaned to correct for this error code.
The issue was the air filter. Cleaning the air filter is a general maintenance item. A filter cleaning is worth a service call and maybe a small fee, not $3k worth of repairs. The problem statement was not addressed in the options, nor at time of service. We were given 3 expensive options that didn't provide resolution. I want my money refunded.
Read MoreCustomer Reviews
10 Customer Reviews
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Most Recent Customer Review
Veronica E
1 star
03/05/2024
after a sewer back up, we called for an evaluation. it started with a camera inspection, tree roots, 3 blockages and likely broken pipes. 3 options presented, 8 thousand to 40 thousand to fix. Opted for the line replacement at 40 thousand, not to mention we were told that our hot water heater was at the top end of its life and should be considered to replace. Agreed, at $2500 additional. Work began Feb22, which by midday, a knock to say there was a problem, Orangeburg piping had been found, needed to be replaced,$7903 more, 2/23 existing pipe from basement bath don't line up,$1900 to realign the existing pipe to the new pipe. Work finally continues until the city inspectors come2/28. STOP WORK order, after which we find out Arnold's had missed the elevation to the city line by 8 inches. Rec'vd a phone call about 30 min later, we now need a lift station installed for $32k in addition to the 53k already. STOP, we need to rethink this. The pipe installed over the course the past days, was removed and the trench back filled, Arnolds left the premises. Thurs a technician came to snake a drain they supposedly fixed & said he had to collect. NO not paying. 20 mins later a lead tech came, asked to collect. NO, 20 min conversation to explain why a lift station was needed, why the pipes were removed, and that the station would then only cost $16,900 as they are trying to work with us to resolve the issue. However, the $47,699.35 needs to be paid for work already complete. We paid $5,000 down which was cashed. Informed we would be looking for other options. Friday morning, a text to ask for updates, which we hadn't gotten any as of yet. As of 3/4, the only word from Arnold's was a text, "checking in & making sure everything is going alright, take care." After our response, no it's not OK, another text "I am sorry things turned out this way, keep me updated, still here for you." Today is March 5th we still have no working sewer.
Arnold & Sons Plumbing, Sewer and Drain Services, Inc. Response
03/07/2024
After being kicked off the job, it was our understanding that the customer was looking into other contractors for a cheaper price. WE are still waiting to hear what they are deciding to do as they were inviting other contractors to their home to look at the issue. Customer was apparently having issues with pricing due to what neighbors and friends had told them it should cost.
Dale said he was in contact with the customer during all this time asking where they were on deciding if we were coming back or not. In fact the husband told me that day to wait on cancelling the pump order until they knew more.
I have asked Dale everyday and he said they are still deciding. We are fine with the customer choosing to go another route. We just haven't heard what they decided thus far.
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