Customer ReviewsforBaird Auto Care INC.

My daughters are in Normal going to school. They brought their Pontiac G6 into Bairds for a repair with the steering column. Bairds did the work and we paid. Approximately, 10 months later, the part they replaced failed so they replaced it at no charge. When my daughters picked the car up, the airbag light was on. They called and were told someone would call them back. No one called them back and they forgot about it. a couple months later, when they returned home for a visit, 2 hours away, I saw the light on and asked when it went on. They explained what happened. I called Bairds and Larry told me that he had bought the business from Daryl Gentry right after they fixed my car so they were not responsible for anything and do not have any records of any work done before the business was purchased. He said he would reach out to Daryl to get some information and see what to do. He never called me back so after weeks of waiting, I called again. He gave me the same line of BS again and said he would reach out to Daryl and get bak to me. Once again he never did. I called one last time and again he refused to do anything for me and said the same old BS trying to get me off the phone. The light was not on when we dropped the car off and it was on when it was picked up. They should be responsible for whatever they did when they were fixing the steering column. This is a safety issue and Bairds does not seem to care. This is bad business.

As some one who owns a small business I hate HATE to speak ill of another small business. I have gone to Bairds Auto Care for the entire time I have lived in Bloomington. I had trouble with my car on Thursday night, and dropped it off there to get looked at. I picked it up Friday was told a solenoid was dirty because the oil had gotten low. They cleaned the solenoid and it was fine. I drove to Ottawa Sunday and got there and my car died, and wouldn't restart. I had it towed somewhere in town and was told the timing was off the engine was now damaged and needed to be replaced. I responded to Bairds follow up message letting them know my car needed to be towed. I got no response. I called Tuesday and asked for someone to call me back. No one called me back. I called again today and finally spoke to Larry who said he didn't know I needed a call back. He told me I was told by Cassie who works at the desk that my car was living on borrowed time and I would need a new engine. That I could bring it there if I wanted them to do it. I was given none of this information Friday when I picked up the car, Monday when I messaged, or Tuesday when I called and spoke to Cassie who told me she was going to have Larry call me. So I am out the money I paid to have them diagnose the problem Friday (which they clearly didn't do) plus now I have to pay for a new engine for my car again. So if you've gone there in the past don't go again. If you are thinking about going there don't. After being their customer for this long I at least deserved a phone call back and not to be lied to repeatedly. Don't walk run away

Have had them work on my vehicle a few times. They do great work at a reasonable price.