Business ProfileforMidas Auto Systems Experts

The date of this transaction was 11/29/2021. A cash amount of $269.97 USD was tendered for this transaction from ****** ********** to Midas. The purpose of this transaction was for a basic diagnostic for ****** **********'s vehicle, but a full diagnostic was performed resulting in the price of the diagnostic being much higher than expected. It was made clear by ****** ********** to the representative of Midas that a basic diagnostic was requested. Midas has not attempted to resolve the issue and the representative for Midas insists that ****** ********** requested a full diagnostic, and after ****** ********** had made his complaints known to the representative no effort was made by the representative for corrective action and the representative displayed exceptionally poor customer service. Another notable incident is before the transaction was made and ****** ********** had made telephone communication to Midas, the representative for Midas had a very poor attitude and made several comments insinuating that if ****** ********** had gone to a better mechanic before this transaction, he wouldn't need to go to Midas in the first place. Another employee, a mechanic for Midas during the transaction between ****** ********** and the representative for Midas made an inaccurate comment that the full diagnostic was necessary because the specific component mentioned as the purpose of the basic diagnostic would not affect the vehicle's performance. The invoice number for this transaction is ******.