Business ProfileforMike Murphy Ford, Inc.

I purchased a used truck and was told it had a 172 point inspection, which was a lie. When purchasing the truck, I noticed scratches across the bottom of the passenger door and was assured they would be taken care of. When I got the truck back from having the scratches repaired, the paint on the door was darker than the rest of the vehicle. Driver door lock stick was missing and the tailgate lock was not operable- was told both would be fixed. I have had the truck for a month now and it is still not fixed. I was told several times to drop the truck off to have it fixed and when I took it back, all of a sudden the parts were not in. I noticed the fender was hanging out, so I stopped at a local body shop to get a screw for it and was told by the body shop that the bracket underneath was busted, the bumper was pushed in, the headlight was sitting crooked, the fender was damaged and there was a bulge in the lip trim. This explained the scratches on the door and this accident was not listed on the ******. All of this time I had been asking for the 172 point inspection-still no report. I was asked to get an estimate, which I did, and when I did, I was told the estimate was too high and it was implied that I was trying "to take them". The salesman then suggested I go to their preferred body shop. The salesman said they were able to get a sizeable discount (25%) by using this body shop and that is where they go through to get all of their work done. I went and got the 2nd estimate from where he suggested and then was told by the salesman that he didn't have the money to cover it. I was then told that I was sent to that particular place to get the estimate for myself to have it fixed. I placed a call to the owner, Mike Murphy, and when he returned the call he was very overbearing and speaking very loud and said "YOU PEOPLE are trying to put one over on me and that's not going to happen. I'm not putting another dime into that truck!" He offered to buy the truck back but refused to give me my money back for the license, sales tax, and title fees. The whole experience was very misleading and demeaning to me as a customer trying to make a simple purchase. No one should ever have to experience what I went through as a consumer with this particular dealership. I would strongly recommend not buying from this dealership due to poor customer service, poor etiquette, and demeaning and condescending choice of words used against me that I believe was in part due to my particular race.