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Find a Location

Underwood's Towing, Inc. has 1 locations, listed below.

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    Business ProfileforUnderwood's Towing, Inc.

    Towing Company

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Towing & Recovery Service serving the Middle Georgia area since 1990.

    Products & Services

    Towing, Winch Out, Lockout, Jump Starts, Flat Tires & Equipment Moving.

    Business Details

    Location of This Business
    210 New Dunbar Rd, Byron, GA 31008
    BBB File Opened:
    4/22/1994
    Years in Business:
    33
    Business Started:
    10/1/1990
    Business Incorporated:
    10/12/1990
    Type of Entity:
    Corporation
    Business Management
    • Mr. Alexander Underwood, Manager
    • Mrs. Cheryl Underwood, Controller
    Contact Information

    Principal

    • Mrs. Cheryl Underwood, Controller

    Customer Contact

    • Mr. Alexander Underwood, Manager
    • Mrs. Cheryl Underwood, Controller
    Additional Contact Information

    Fax Numbers

    • (478) 654-6631
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On **** ** 2023, my neighbor had a ****** truck stuck in their backyard, and they called Underwood’s Towing to get it out. Alex Underwood shows up, in a truck that’s about 10 times bigger than it needs to be, and in the process of him backing into their driveway, (backing towards the passenger side none the less, where your view is obstructed), he allows his front axle to leave the pavement into my grassy area thus making deep ruts as it had been raining for several days. I approached Mr Underwood and pointed this out to him. At that time he stated that I needed to take it up with his customer, I about laughed. I said, nah it’s all you. That’s when he got huffy and started saying I needed to call the county P&Z. “You don’t own that part, the county does, they’re responsible for fixing it”. So after he extracted the ****** and was pulling out of their driveway, he intentionally pulls even farther down in my grass causing even deeper ruts and churning up the ground. After a few choice words he left, and I called the sheriff to make a report. On Feb. 2nd I did call P&Z and explained to them what happened the day before, and they stated that the towing company was indeed responsible, and that I needed to file a police report. I called Underwood towing and told Alex what P&Z had said. Alex said “TELL THEM TO COME GET ME THEN” and slams the phone down. I called the SO and made a follow up report. I have over 25 years experience driving big trucks AND wreckers so I know this could have been accomplished without trashing my yard, had he taken a little more care. Especially when he was leaving. I’m seriously considering taking him to court like the P&Z suggested after the way he acted. Totally unprofessional.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rob G

    5 stars

    03/09/2022

    I own an Entertainer Coach Company with high-end ******* Coaches. I don't trust my equipment to many people. I had a ******* Entertainer Coach on the side of I-75 with a broken flex-plate assembly. The dispatcher, Sheryl, was very nice and understanding. She had the driver there within an hour and a half. Hooked up the coach correctly, cradled the steering axle on the axle lift, removed both axles and made the tow, safely. Special thanks to Dusty the wrecker driver for being so professional and doing things correctly and quickly. He knows what he is doing for sure. Super nice guy to deal with. This company is very professional and easy to work with. Price was fair as well, even with the high fuel prices. I have their number stored in my phone now in case I ever need them again. Highly recommend this company. It's so hard to find a company that sees the name "*******" and doesn't automatically assume you are rich. Well done!

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

    BBB Reports On

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