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          Sunnyland Farms, Inc. has 1 locations, listed below.

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            Business ProfileforSunnyland Farms, Inc.

            Nuts
            BBB accredited business

            Additional business information

            Additional Info:
            The following comments provide general information for consumers, and do not necessarily reflect the practices or record of any particular company.

            When placing an order by mail, obtain the name of the order clerk, if possible, the date you place the order, the shipping/ delivery date, inquire about the company's cancellation policy, if any, and verify your order.

            Under the FTC's mail order rule, a company must ship your order within 30 days from the time it receives the completed order, unless the company clearly states another time for shipment. If the company cannot ship your order within the time advertised, they should inform you of the delay. You may cancel your order. If you cancel, your money should be refunded within 7 days of your notice of cancellation. If you do not respond to the company's notification of delay, the company may assume you agree to the delay. It then has another 30 days to send the merchandise. The company may not delay shipment beyond an additional 30 days without your expressed consent.

            The mail order rule does not apply to orders placed over the telephone and charged to your credit card, COD orders, or orders from which you send no advance payment. The rule also does not cover mail order services such as photofinishing, seeds and plants, magazine orders and "negative option plans" such as those used by some book, record and tape clubs.

            These are some helpful tips from your Better Business Bureau.
            See all additional business information

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/16/1998

            Years in Business: 75

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers pecans, other nuts, fruits, candies.

            Business Details

            BBB File Opened:
            1/1/1949
            Years in Business:
            75
            Business Started:
            1/1/1949
            Business Started Locally:
            1/1/1949
            Business Incorporated:
            1/1/1949
            Accredited Since:
            1/16/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Sunnyland Farms Order Center
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Contact Information

            Principal

            • Mr. Larry Willson, CFO

            Customer Contact

            • Mr. Larry Willson, CFO
            Additional Contact Information

            Fax Numbers

            • (229) 888-8331
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph R

            01/16/2024

            Last year I placed three Christmas orders on Dec.7/22 with Sunnyland Farms, unfortunately two orders ( order #****** and #****** ) weren’t delivered until Jan./23 after numerous attempts by me to have them find the orders that they had lost. I filed a complaint with Better Business Bureau and they replied that they had sustained a kitchen fire on Thanksgiving Day and that was the reason for the delays. They never mentioned that they had also lost the orders. They replaced the delayed shipments and issued refunds, but the surprise of the Christmas gifts was lost. I continued to receive emails from Sunnyland Farms, and decided to give them another opportunity since I had previously enjoyed their products. On Dec. 13/23 I placed an order ( order #****** ) online expecting that the recipient would receive it before Christmas. When I received my credit card statement on Jan./24 I was surprised to see that they had refunded my account on Dec. 14/23 for the amount they had billed me on Dec. 13/23. I called Customer Service to ask why Sunnyland Farms didn’t have the decency or courtesy to notify me that they had canceled the order which was a Christmas gift, and I was informed that because I had filed a complaint with BBB the previous year they had canceled it. The strange thing was in their reply to my complaint with BBB they ended it with “We are grateful you allowed us to serve you and hope you allow us to do so again in the future”. I have had no problems with what I have previously bought from Sunnyland Farms, but I find it sad that they would operate with such a dysfunctional order department that directly affects their business.

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            BBB Reports On

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