2 Customer Reviews
Review from Deb L
1 star05/02/2024
I received a bill for almost $15,000 in the mail today. My Explanation of Benefits (EOB) states my responsibility is a little over $2,600. I called the Billing Office and was told I owe the almost $15,000 and it was my responsibility to prove to them that I don't. Faxing them my EOB was not sufficient proof. I needed to contact my insurance company and speak with them and the insurance company would need to send them proof. This is ridiculous and, in my opinion, unethical. They are trying to collect the difference between what they charged and what the insurance company paid and not honoring their contractual agreement with my insurance company.Review from Lashunda W
1 star11/22/2021
My mom is ******** *************, ********, and has ********** ***** ******* to name a few of her medical conditions. She was transported by ambulance to Atrium for a mental evaluation due to a mental health crisis on Saturday, 11/20/2021. Atrium has all her medical records on file, including documentation of her mental health issues for which she has received treatment there numerous times. After being at the facility for 2-3 hours, the doctor discharged her on her own accord. Mind you, she was transported to the hospital with only a night gown on, no underwear, socks or shoes and no means to get home. They allowed her to leave the hospital, in the evening as the temperature was dropping, walking in her condition and her state of dress. She had no purse, no money, or keys to get to or into her apartment. This complaint is being filed in utter disgust at the attending physician and charge nurse for gross negligence and lack of care. I was told at the time of her being picked up by ambulance that because she would be going for psych evaluation, I would not be permitted to go there and someone would call me with an update of her situation. Although, they should have had my contact info on file at Atrium, I gave the paramedic my name and number and watched him enter the information in the system so that I could be called concerning her. No one called me and when I spoke to the charge nurse, I was informed that they welcome family members to call and/or come to speak with them and fill them in regarding the patient's situation. BUT I WAS NOT TOLD THAT AT THE TIME of her transport there. Furthermore, NO ONE CALLED ME. I think it is a travesty of care that a situation like this was allowed to occur, especially from a facility such as Atrium and the medical personnel who take an oath to devote themselves to the welfare of those committed to their care and to treat the ill to the best of their ability. If I could leave less than 1 star in this review I would.
Atrium Health Navicent Response
12/02/2021
**. ******
"We are very sorry to hear that we did not meet your expectations. We take every issue at our hospital seriously and we appreciate your feedback. We do have a procedure in place for patients, family members and visitors to the hospital who wish to file a complaint. We want your experience at The Medical Center Atrium Health Navicent to always be one of professionalism and courtesy. To file a complaint, please contact Atrium Health Navicent's Office of Public Relations at 478-633-1353 or visit www.navicenthealth.org/pages/contact. Thank you for taking the time to let us know how we can improve your experience."
With additional information provided about your mother, I will be happy to assist you. You may call me directly at the contact number above.
Thank you again for your input.
Gail P******
P.R. Assistant
Office of Public Relations
O: (***) ***-****
*** ******* ******, *******
Macon, Georgia 31201
Atrium Health
Navicent Health is now Atrium Health Navicent
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.