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Find a Location

The Waterman has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Waterman

      1155 Malabar Rd NE Ste 20 Palm Bay, FL 32907-3262

      BBB Accredited Business

    Business ProfileforThe Waterman

    Water Treatment Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/7/2023

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1155 Malabar Rd NE Ste 20, Palm Bay, FL 32907-3262
    BBB File Opened:
    2/22/2008
    Years in Business:
    29
    Business Started:
    5/27/1994
    Business Started Locally:
    5/27/1994
    Business Incorporated:
    5/27/1994
    Accredited Since:
    9/7/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • AAA Discount Water Outlet - The Water Man, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Business Management
    • Nelly Mc Cleve, Vice President
    • Craig A. Hansen, President
    Contact Information

    Principal

    • Nelly Mc Cleve, Vice President
    • Craig A. Hansen, President

    Customer Contact

    • Craig A. Hansen, President
    Additional Contact Information

    Fax Numbers

    • (321) 951-7768
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Had a complete system installed to my new home. The water continued to be brown. Had three other companies come out for a second opinion. They all said the same thing that what was installed was incorrect for my "double iron water". Matt who answers the phone reports that Chris the new owner will not return my calls because he was put off that I told him the system he had installed was incorrect and I wanted my money back $3000. No return phone call no other attempts to reconcile this problem. Had to have a different company reinstall all new equipment. Air raider should have never been installed for this type of water. The type of beads in the tanks were incorrect. The pump that was installed was too small. And a second larger tank with the proper beads has been installed and my water system with this new company is working perfectly. I asked for my money back and that was denied
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacquelin S

    5 stars

    08/11/2021

    I am so happy...My well pump stopped working this morning, so I called The Waterman who although he was slammed today came right out after quoting me $765 to install a new pump. He listened to it and said I may be able to save you some money and just replaced the solenoid/switch inside the pump and had me up and running. Gave me a very good price too!!!

    The Waterman Response

    08/12/2021

    Thank you very much for the kind review. When possible we always try to repair an item before deciding to replace it. I'm glad in this instance we were able to get to you on the same day as that is not always possible with our schedule. If you need service in the future, do not hesitate to ask.

    Local BBB

    BBB Serving Central Florida

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