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      Country
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          Find a Location

          Hilton Grand Vacations, Inc. has 122 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hilton Grand Vacations, Inc.

              6355 Metrowest Blvd STE 180 Orlando, FL 32835

              BBB Accredited Business
            • Hilton Grand Vacations, Inc.

              6924 Grand Vacations Way Orlando, FL 32821-8080

              BBB Accredited Business
            • Hilton Grand Vacations, Inc.

              8122 Arrezzo Way Orlando, FL 32821-6849

              BBB Accredited Business
            • Hilton Grand Vacations, Inc.

              11272 Desforges Ave Orlando, FL 32836-6241

              BBB Accredited Business
            • Hilton Grand Vacations, Inc.

              5323 Millenia Lakes Blvd Suite 400 Orlando, FL 32839-3392

              BBB Accredited Business

            Business ProfileforHilton Grand Vacations, Inc.

            Vacation Timeshare
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            100% of the interest in Hilton Grand Vacations is controlled by Hilton Hotels Corporation (HHC). HHC develops, owns, manages or franchises hotels, resorts and vacation ownership properties.

            A person who decides to purchase a timeshare unit, is required to sign a series of documents disclosing all conditions of the sale, including their right under Florida real estate law to cancel the contract within 10 calendar days without penalty.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 917 Customer Reviews

            Customer Complaints

            1,903 complaints closed in last 3 years

            648 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/24/2016

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company offers Vacation Ownership Resorts. This company offers timeshare sales, marketing and management.

            Business Details

            This is a multi-location business.

            Find a Location

            Hilton Grand Vacations, Inc. has 122 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hilton Grand Vacations, Inc.

                6355 Metrowest Blvd STE 180 Orlando, FL 32835

                BBB Accredited Business
              • Hilton Grand Vacations, Inc.

                6924 Grand Vacations Way Orlando, FL 32821-8080

                BBB Accredited Business
              • Hilton Grand Vacations, Inc.

                8122 Arrezzo Way Orlando, FL 32821-6849

                BBB Accredited Business
              • Hilton Grand Vacations, Inc.

                11272 Desforges Ave Orlando, FL 32836-6241

                BBB Accredited Business
              • Hilton Grand Vacations, Inc.

                5323 Millenia Lakes Blvd Suite 400 Orlando, FL 32839-3392

                BBB Accredited Business
              BBB File Opened:
              10/1/2004
              Years in Business:
              32
              Business Started:
              1/1/1992
              Accredited Since:
              10/24/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • HGVC
              • Hilton Grand Vacation Club
              • Hilton Grand Vacations Company LLC
              • Hilton Resorts Corporation
              • Parc Soleil by Hiltion Grand Vacations Club
              • HGVClub
              • HGVClub on the Boulevard
              • Ocean 22 by HGVClub
              • Tuscany Village a Hilton Grand Vacations Club
              • Las Palmeras, A Hilton Grand Vacations Club
              • HGV
              • Daytona Beach Regency
              • The Cove On Ormond Beach
              • Alhambra Villas
              • Barefoot'n In The Keys Resort
              • Bryan's Spanish Cove
              • Orbit One Vacation Villas
              • Parkway International Resort
              • Polynesian Isles Resort
              • Cypress Pointe Resort
              • Grand Beach
              • Grande Villas Resort
              • Liki Tiki Village
              • Mystic Dunes a Hilton Vacations Club
              • SeaWorld® Orlando A Hilton Grand Vacations Club
              Business Management
              • Mona El Mallah, Director of Membership Support
              Contact Information

              Principal

              • Mark Wang, CEO/Principal

              Customer Contact

              • Mona El Mallah, Director of Membership Support
              • Mark Wang, CEO/Principal
              • Dennis DeLorenzo, Chief Sales Officer
              • Catalina Holzer, Director of Social Media & Content
              • Charles Corbin, Chief Legal Officer
              Additional Contact Information

              Fax Numbers

              • (407) 722-3710
                Primary Fax
              • (407) 521-3155
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Timeshares

              Customer Complaints

              1,903 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We purchased a vacation membership with Hilton Grand Vacations during our stay in ********** on January 18th. After the purchase, we continued trying to verify how the program worked to ensure we were comfortable with the purchase. We ultimately decided against this purchase. We had been told that our review period was ten business days, but upon review of our contract we read it was calendar days. We realized that we were at the end of the 10 calendar days and created our letter of rescission on Sunday, January 28, but did not have a way to contact Hilton. There was no contact information on the contract. We did try to call the local office where we purchased and do have that in our phone log of on hold time with no one answering. We put a certified letter in the mail Monday morning as soon as the post office was available to document the mail. Sunday's letter would have been dated Monday as well with no documentation. We did put it in the mail at the first opportunity on January 29th. There was no other way listed in order to communicate our rescission decision. This is very clear that we did everything in the allowed time frame.
              Read More

              Customer Reviews

              917 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Steve M

              03/13/2024

              We have some serious concerns and grievances regarding our "Time Share" ownership with Hilton Grand Vacations Club (HGVC). As elderly individuals, we feel it is imperative to express the extent of our disappointment and the various issues that have transpired during our association with HGVC. We initially purchased this supposed investment in the **************** *** property, presented to us as fractional ownership" rather than a traditional "timeshare." We were assured that this form of ownership would ***** us the ability to retain the property and pass it on to our children, unlike a typical timeshare where ownership ceases after a specific period. Additionally, we were told that there were significant tax benefits associated with fractional ownership, which were absent in the case of a timeshare. Six years later we found ourselves stuck in another of their fake update meetings. They pressured and lied to us until we relented and upgraded the membership. While the offer seemed to have some benefits like doubling of awarded points and the associated mathematical advantages, we are in reality burdened with a high-interest predatory loan, despite possessing excellent credit. Consequently, most of our points will go unused and expire, resulting in a substantial waste of our hard-earned money. Our relationship with HGVC has been a profound disappointment and a series of broken promises. It is disheartening to realize that using our own timeshare can often prove more expensive than booking through a third-party at the same Hilton property. As an older couple, taken advantage of by Hilton employees, we believe that Hilton practices elder abuse by deliberately targeting vulnerable individuals with exploitative sales tactics.

              Hilton Grand Vacations, Inc. Response

              03/14/2024

              Hello *****, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you further.

              Local BBB

              BBB Serving Central Florida

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