Customer ReviewsforAmerican Safety Council, Inc.

Good afternoon, 

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion and frustration you experienced during the course. We want to clarify that the course you registered for was the streaming version of the FL 4-Hour Basic Driver Improvement (BDI) course, which does include an additional fee compared to the regular BDI course. This course format includes quizzes throughout, rather than a single final exam, and these details are provided on our website's homepage for transparency before sign-up.

We are sorry to hear that the course content and format did not meet your expectations. We understand that the level of detail in the course can be challenging, and while our aim is to provide comprehensive driver safety education, we also strive to make the process manageable for all participants.

In light of your experience, we would like to offer you a promotional code for a free enrollment in our standard 4-Hour BDI course, which does not include streaming and only has a final exam at the end. We hope this alternative will better suit your needs.

Please feel free to reach out to our customer support team, available Monday to Friday from 9 AM to 5 PM EST, or chat support from 8 AM to 10 PM EST, so we can assist you further with this.

Thank you for giving us the opportunity to make things right.

Good afternoon, 

Thank you for sharing your experience with us! We're glad to hear that our chat support team was able to assist you quickly and efficiently during business hours. Providing prompt and helpful service is important to us, and we're pleased we could resolve the issue while you were still in the chat.

For your reference, our chat support is available daily from 8 AM to 10 PM EST, so we're here to help even outside of regular business hours. If you ever need further assistance, please feel free to reach out at any time.

Best regards,

Good morning, *******************, 

Thank you so much for your kind words! We're thrilled to hear that ***** was able to assist you effectively. Well be sure to pass along your compliments to her. If you need any more help or have further questions, dont hesitate to reach out. Have a wonderful day!

Good morning, 

We sincerely apologize for the inconvenience you've experienced and for the delay in receiving your ******'s Law certificate. We understand how frustrating this has been, especially given your missed appointments.

To resolve this as quickly as possible, we have emailed you a copy of your completion certificate directly. If you encounter any further issues or have additional questions, please don't hesitate to contact us, and we'll assist you promptly.

Thank you for your patience, and we apologize again for any inconvenience caused.

Good morning, 

Thank you so much for your kind feedback! We're delighted to hear that ** was able to assist you in such a helpful and professional manner. We understand how frustrating long wait times can be, and we appreciate your patience. It's wonderful to know that ** made a positive impact during your experience.

We'll be sure to pass along your praise to them, and well continue working to improve our service so that every interaction meets your expectations.

Thank you again for sharing your experience!

Good morning ***********************, 

Thank you for sharing your experience, and we sincerely apologize for the frustration youve encountered.

Regarding the security question, we understand that after hours of coursework, it's easy to select the wrong answer. For security reasons, we must follow protocol when incorrect answers are given, but we are working on ways to improve this process to better assist our students.

We also apologize for the long hold times and any delays in responding to your emails. Please note that our hours of operation are Monday through Friday, 9 AM to 5 PM. If you contacted us outside of those hours, we may not have been able to respond immediately. While we understand your frustration, we are happy to inform you that at this time, we show your course has been completed.

Please reach out if you have any further questions or concerns. We are committed to improving our services and appreciate your patience.

Good morning, 

Thank you for taking the time to share your feedback with us. We genuinely apologize for the frustration you've experienced and want to address your concerns directly.

Regarding the security questions, these are based on the answers you initially selected when starting the course. If the original answers were incorrect, subsequent attempts would unfortunately mark different answers as wrong. This can understandably be confusing, and we are sorry that it affected your progress.

As for your communication with our support team, we received your email on Tuesday at 7:12 PM, and a response was sent on Wednesday at 11:33 AM, which is within our typical 24-hour window for email responses. Additionally, our customer ********************** hours are Monday through Friday, 9 AM to 5 PM. If you attempted to reach us outside of those times, we would have been unavailable to respond.

We want to reassure you that we are committed to improving your experience and are here to assist you in resolving any remaining issues. Please feel free to reach out during our operating hours so we can further help with your concerns.

Thank you again for your feedback.

Good morning, ***********************! 

I would like to express our sincere apologies for any confusion or inconvenience you may have encountered during this process. It's important to note that while our course is designed to align with state standards, failing a module quiz three times unfortunately leads to disqualification from the course. This information is readily available within the course materials as a reminder and is also accessible on our course website, ensuring that prospective students are well-informed about the prerequisites before registering.

It's important to reiterate that, as an approved course provider,our commitment is to adhere to State regulations for course providers. One of these regulatory requirements entails verifying student participation, and when students do not meet these criteria, we are obligated to exclude them from the course. This is a key component of our compliance with state standards and regulations.  

Regrettably,you will need to go through the re-registration process at this time. We want to highlight that we provide alternatives, such as the Premier Pass, aimed at reducing the inconvenience for students who encounter challenges while progressing through the course. With the Premier Pass, you have the opportunity to re-register for the course at no additional cost.

Regards to the contact issue, our hours of operations are Monday- Friday 8AM-10PM. This call line is not available on the weekends. I do apologize for this mix up.

At this time, I have reissued your course as a courtesy, so you do not have to re-purchase the course again. Please log back in and begin as you would like.

Good morning *********************,

Thank you so much for your feedback! We're thrilled to hear that our Customer ********************** Agent was able to assist you quickly and efficiently in getting your OSHA-30 certification. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations.

We appreciate your kind words and will continue striving to provide excellent service. If you have any further needs or questions, please don't hesitate to reach out. Congratulations on your OSHA-30 certification and thank you for choosing us!

Good morning, *****************************!

I would like to express our sincere apologies for any confusion or inconvenience you may have encountered during this process. It's important to note that while our course is designed to align with state standards, failing a module quiz three times unfortunately leads to disqualification from the course. This information is readily available within the course materials as a reminder and is also accessible on our course website, ensuring that prospective students are well-informed about the prerequisites before registering.

It's important to reiterate that, as an approved course provider,our commitment is to adhere to State regulations for course providers. One of these regulatory requirements entails verifying student participation, and when students do not meet these criteria, we are obligated to exclude them from the course. This is a key component of our compliance with state standards and regulations.  

Regrettably,you will need to go through the re-registration process at this time. We want to highlight that we provide alternatives, such as the Premier Pass, aimed at reducing the inconvenience for students who encounter challenges while progressing through the course. With the Premier Pass, you have the opportunity to re-register for the course at no additional cost.

At this time, I have reissued your course as a courtesy, so you do not have to re-purchase the course again. Please log back in and begin as you would like.