Business ProfileforFestiva Development Group, Inc.

In January, 2023, we began making inquiries into the process of attempting to sell/release our TimeShare with Zelandia/Festiva/****** properties. We began by trying to contact Festiva about the process of releasing us from our timeshare with no response. We paid our 2023 annual maintenance fee and made a reservation for July. And, then we paid a special assessment fee in May, 2023. After we received an email about Festiva being closed for a holiday, we replied to that email and found out we were actually supposed to be contacting ******/Exit Line to be released from our timeshare, which we did.Our July reservation was canceled because Coconut Palms II was still being repaired from the 2022 hurricane season. We were told we could make reservations for September, which we did. Two weeks before our arrival, the reservations were canceled again. In September, we received another special assessment.In October, we emailed again to ask when the timeshare would be released. We were told it would be around January 17, 2024. In January, we emailed again with no response, so we emailed ***********************, President of Zelandia. He forwarded the message to their legal department and we received a response that the release paperwork was delayed because of a holiday. In February, we emailed again and received an apology for the delay. We are now into March and still have not received the paperwork to release us from the timeshare.We have, however, received notifications of maintenance fees that are/were due, plus late fees. Consumers are hard-sold into these timeshares and the deeded paperwork tying a consumer into the timeshare does not take a year to process. But, to get out of a timeshare takes over a year - plus late fees and interest ??