Business ProfileforInsight Financial Solutions, LLC

I hired them to file my taxes in 2017 and every year since. They have been paid directly from my bank from auto withdrawal and I just made my last payment of 300.00 towards my 4000.00 charge. The CEO sent me an email asking for an additional 3950.00 and I told the receptionist not to make any further withdrawals since I had already paid and asked to leave a message with my agent. I received another email from the boss telling me that since I was refusing to pay that my appointment was canceled and they would be pulling my paperwork from the agent. I owe the IRS money and they have continually told me that they would work with the IRS to reduce my debt as I could not afford to pay 30.000 plus an additional 10.000 in back taxes. I was trying to make payments to the IRS but they never got to that. I now have a lein on my home and no way to get my information from them. Years ago, when they called me, it was a cold call and I was interested only because they were local. I thought that it would be better to do business with a local company, especially when I'm dealing with the IRS. I am still in the same position I was and still owe all this money. They have never gotten to the point where they talked to the IRS and made arrangements for me to even have the envelopes to make the payments. Now they will not speak to me without another $3900. I don't know what recourse I have, but I definitely don't want other people to get caught in this trap. I have been paying them every year faithfully and I still have taxes to pay that they have not given me the information on. I have asked over and over again because I need to make this right. I have the emails they have sent me and can print them but do not know how to upload emails.