Business ProfileforLegends Realty
Real Estates
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 290 Waymont Ct Ste 100, Lake Mary, FL 32746-6748
- BBB File Opened:
- 4/20/2012
- Years in Business:
- 13
- Business Started:
- 7/15/2011
- Business Started Locally:
- 7/15/2011
- Business Incorporated:
- 8/6/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Legends Realty Group, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Business Management
- Tina Lopez, Vice President
- Contact Information
Customer Contact
- Tina Lopez, Vice President
- Additional Contact Information
Fax Numbers
- (407) 910-2436Primary Fax
Email Addresses
- Primary
Website Addresses
- (407) 910-2436
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a postcard from Legends Realty, so decided to use them. On Jan 15th, I was emailed a lengthy marketing summary of their services, which stated under paragraph #3, titled "Lease Only Agreement" that there's a one-time fee of one full month's rent. This was the same compensation arrangement I experienced with ***************** in ***************** in 2018, so it seemed fine. Under paragraph #4, Price/Service Match Offer, it said should I find terms in a local competitor's management agreement that differ from Legends Realty, simply supply a copy for consideration. It sounded like they operated the same as *****************, so I moved forward. On Jan 18th, I was emailed the Lease Agreement to review. I noted there was an "Attorney Fees - Lease Drafting fee of $100. This was not something I had to pay for with *****************, so I contacted ******************* to discuss the matter. We agreed that this $100 would be paid by the Tenant, rather than by me. I also noted that under the Funds heading, there was a bullet point that said the Security Deposit I received would be $100 less than the monthly rent to provide for a $50 "Video" fee and a $50 "Administrative" Fee. I had not encountered these fees from ***************** either, but I figured a video would be good to have and I let the $50 administrative fee go. Under the Term Agreement and Compensation paragraph, it stated Owner agrees to pay Broker for "all advertising at the Broker's cost while Broker is marketing the property", but doesn't state what the "advertising" would be, and my prior experience with ***************** was that only MLS listing was done, no additional marketing, so I had no reason to believe there would be additional advertising costs. Legends charged me $200/month for "advertising" with no supporting documentation for those $400 in charges, they also charged me $100 for a lease prep fee even though the tenant paid it, and also didn't provide the video for which I was charged $50.
Read MoreCustomer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gabriel R
1 star
08/28/2024
BEWARE!! This is the worst company and the worst people to rent from. **** ***** is an awful manager, she is a *****, unprofessional and yells at you all the time. In the 3 years we rented, we took care of the apartment as if it were ours. We didn't even put things on the walls, I have before and after photos and we left it better than when we received it. When we decided to move, they charge us for everything and ridiculous costs. Dealing with this company is a pain, they never answer the phone, they give you random emails and refuse everything. They tell you that your photos or videos are not valid for them. At the end of the day I ended up paying unfair charges to finish dealing with them. All the positive reviews are absolutely Fake!, this is the worst real estate agency in all of *******. If I were to tell everything in this review I wouldn't finish. 0 stars! Do your business else were! Check all the bad reviews first, that the truth about this company!
Legends Realty Response
08/30/2024
One of the biggest responsibilities of a professional property management company is imposing claims against a tenants security deposit. We thoroughly document the property before, during and after occupancy. We video tape, take digital pictures, perform bi-annual property reviews which included hundreds of pictures and written reports and communicate directly with the owner. Once we receive written notification from a tenant of their intent to vacate the property at the end of their lease, we provide the tenant with a move out packet which includes a checklist to assist in this process.Our goal is for a residence move-out to be as quick and pleasant as possible and for you to receive back all or most of your deposit.All security deposit claims are backed with visual and written documentation. Once the tenants vacated a proper security deposit claim was made and processed.We believe online reviews to contain false information, mis-leading statements, or flat out lies about Legends Realty, our policies, or our team members. We also believe that negative reviews posted online are a form of retribution for most reviewers to attempt to intentionally harm Legends Realty or their team members. In our experience, we have seen reviewers seek to extort money or concessions from Legends Realty by threatening us with online reviews or offer to willingly remove these reviews if we give the reviewer what they want. This is extortion and Legends Realty will not be cyber-bullied. Our position as a *************************** puts us between the two most important things of most people their home, and their money. This causes a lot of emotions which leads to embellishment of even the most minor of details. It is unfortunate to see a review that is less than positive, but we also know it is impossible in such a people focused business to please everyone. We do our very best to provide an excellent service to all of our owners and tenants but apologize if we are unable to meet the expectations of all people. Should this reviewer want to address these issues with us directly in more detail, we are always reachable and agreeable to address any of their concerns via phone or email. Thank you
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