BBB Accredited Business Profile

Optimus Installs, LLC

Optimus Installs, LLC

(321) 316-4760

Optimus Installs, LLC

4 years in business
1355 Bennett Dr Unit 233
Longwood, FL 32750-7583
Additional Phone Numbers
  • (321) 316-4762
  • (844) 676-9350
  • (407) 636-4124
  • (386) 218-5873
  • (800) 649-6305
Additional Email Addresses
  • info@playnationorlando.com
  • info@outdoorlivingandplay.com
BBB File Opened: 08/27/2014
Business Started: 02/16/2014
Business Started Locally: 02/16/2014
Business Incorporated: 02/16/2014 in FL
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Felix Checo, Managing Member
Contact Information
  • Ms. Stephanie Albert, Managing Member
Business Category
  • Playground Equipment
  • Outdoor Kitchens
  • Arbors
  • Display Installation Service
  • Furniture Assembly Service
  • Exercise Machines
  • Exercise Equipment Repair
  • Outdoor Furniture
  • Mulch
  • Trampoline

Additional Information
  • As long as an order has not been processed, your order can be canceled. Orders cannot be canceled after shipment has already occured, or if the item is in mid-route. In order to cancel your order, you must speak to a customer service representati...
  • As long as an order has not been processed, your order can be canceled. Orders cannot be canceled after shipment has already occured, or if the item is in mid-route. In order to cancel your order, you must speak to a customer service representative at 1321-316-4760. Our offices are open M-F, 8am-5pm EST. Please be certain about the status of your order, as it is often impossible to stop a shipment that already has a tracking number placed on it. Please have a copy available of all receipts from your order, when you call so that we can locate it right away. 1. We will only accept a return if you contact us within 30 days of receipt of your product. 2. You are responsible for any and all shipping charges associated with returning an item. 3. You are responsible for returning the product(s) to the facility we designate. 4. All returned products MUST be returned in like-new condition in original packaging. If you bought a playset, then the pieces MUST be dis-assembled and re-boxed securely in original packaging. If we receive products back that are damaged because of inadequate packing or partial assembly, your refund may at our sole discretion be reduced by the restocking fee AND an amount equal to the parts we need to replace to make the set like new again. 5. We charge a 15% restocking fee for all returned products. As you can imagine, this is because it takes significant effort to prepare a returned playset for re-sale and of course, the returnedset cannot be sold as new so we have to sell it at a discount. 6. Refunds will be made by crediting the original method of payment (i.e., credit card, etc.).

Products & Services
This company offers playground equipment, trampolines, playgrounds, slides, exercise equipment, outdoor furniture, exterior structures, sheds, gazebos, arbors, pergolas, outdoor kitchens, and more.
Service Area
Nationwide
Alternate Business Names
  • My Kids Fantasy Playsets
  • PlayNation Orlando
  • Outdoor Living and Play
BBB accredited business

A+

Overview

We are a family owned company with over ten years experience in the retail and installation business. Our goal is to keep our kids active and healthy by playing outside! This is why we don't install outdoor goods we retail them.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Mon: 08:00 AM to 06:00 PM
Tue: 08:00 AM to 06:00 PM
Wed: 08:00 AM to 06:00 PM
Thu: 08:00 AM to 06:00 PM
Fri: 08:00 AM to 06:00 PM
Sat: 09:00 AM to 06:00 PM
Sun: 12:00 PM to 05:00 PM
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Optimus Installs, LLC

Optimus Installs, LLC

BBB ACCREDITATION SINCE 02/27/2017

Customer Review Rating:

33%
67%

Composite Score: