Customer ReviewsforTMDHosting

This is the worst web hosting service I have ever used. I've hosted multiple websites since 2003 and have never been as disappointed, dismayed and given the run around like I have with this company. First off, their web hosting is extremely slow - like 60 seconds to load a website slow. I have gone around and around with them about this issue, upgraded to a better service level (and paid more money), and still never got this issue resolved. I finally switched to another web hosting service and couldn't be happier. But then they renew your domains without your authorization. They state in their policies that everything is set to auto renew but this isn't very clear. Then they send you texts that your domain will expire soon if you don't renew so it makes you feel like it won't auto renew. WRONG. You need to manually go in and turn off auto renew for EVERYTHING or else they will bill you and, of course, there are no returns. Third thing, if you cancel your service with them, be SURE you do it like three or four times. Verify and double verify because they make you jump through hoops to cancel your service. I would not recommend this company to my worst enemy. WORST customer service ever. WORST web hosting service ever. Do yourself a favor and use someone else.

Hello Laura,

We are truly sorry to find out that you are not satisfied with our services.

We were able to locate your account with us and look into your correspondence with our team.

We see that in the 3 years that you have been a customer of ours, you have submitted 2 reports of issues with the speed of your websites.
Both reports were handled as quickly as possible by our team with a thorough explanation on the reason behind the issue you were facing.

Please note that just like all other hosting services on the market, our services are also subscription-based. We have made sure to make this clear both on our website, in our Terms of Service, and in your Client Area.

It is standard practice in the web hosting industry for services to be subscription-based because it is very important that customers' websites remain active at all times.

We have provided customers with access to both submit cancellation requests and to disable any domain's automatic renewal with a few clicks in the Client Area

Cancellation requests can be completed and confirmed within the same form, as we have a pop-up chat window where the request can be confirmed.
The confirmation is required since sometimes cancellation requests are submitted by mistake, so completing them without the explicit confirmation of the client can cause damage to their business once their website goes down.

Disabling any domain's automatic renewal can be done from your Client Area with us, without the need to contact anyone from our support team.

In your case, I see that you submitted a cancellation request and went to our LiveChat a few minutes later to ask to have all of your domains unlocked so you can transfer them. In your initial chat request, you did not state that you are looking to confirm your cancellation request.

Our representative noticed that you have a pending cancellation request and asked if you would like to have it processed, to which you agreed.
From there, your domains were unlocked and your cancellation request was processed within 5 minutes.

We sent a cancellation confirmation email about 3 minutes after your chat conversation with our representative ended.

Had we been informed that you will leave one domain with us to expire, our representative would have disabled its automatic renewal on your behalf while you were still on chat with them.

We believe you understand that we cannot make the decision to disable a customer's service without prior request or consent, as doing so can affect your website as a whole.

The domain renewal reminder email you received serves to inform customers about the due date of their domain. Some country-specific domain extensions do not have a renewal grace period, so customers who prefer to renew their domains manually use this reminder in order to avoid ownership loss.
The rest of our customers, who have their automated renewals enabled, are usually either aware that their domains will be renewed automatically or use the email as a reminder to disable any automated renewals for domains that they are looking to discontinue.

Considering our conversations with you thus far, I am afraid that we cannot agree that we have "given you the run around". On the contrary, all of your requests have been handled in a quick and professional manner.

We remain at your disposal in case any additional questions come up.

Best regards,
The TMDHosting Team