Customer ReviewsforSecurity First Insurance Inc

Terrible customer service and communication. I applied for and paid for four home owners policies for homes in FL. My premium payment was accepted right away, and I was sent an evidence of insurability form right away.... then, the trouble began. I was told at least a week or two later that I had to do self-inspections on the properties, or pay out of pocket for a four-point inspection. As I do not live in FL, I paid out of pocket for a four-point inspection ($350+), which by the way, another insurance company did for me for another rental property free of charge. Then, I kept getting cancellation notices non stop, even though I had forwarded the inspection reports. In addition, I keep getting "new document" emails from the co., which require me to log on to the "portal," where I have to sift through anywhere from 20-30 documents in order to find the new upload. In addition, they appear to be changing the terms of the coverage in these "letter" documents, which are never mailed to the consumer,, but simply uploaded to their portal At this point, I feel total buyers remorse about purchasing these policies, and will likely cancel next year, when the premium comes due. Not worth saving a couple of hundred bucks for questionable coverage.

What an absolutely horrible and unethical experience I had with Security First. If insurance sales are historically slimy, this place takes the cake for shady business and deceptive practices. The company placed a policy for a property I owned, based on a better rate than competitors. Three weeks after the policy was in place I was told I needed to provide a new Home Inspection (Inspection was 13 months old) at my cost or the policy would be cancelled. Once I got the inspection, the company cancelled the policy due to "issues with the inspection" (all stuff already shown on the inspection I originally provided). AVOID AVOID AVOID.