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Find a Location

Century Homes LLC has 1 locations, listed below.

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    Business ProfileforCentury Homes LLC

    Home Builders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers home building services.

    Business Details

    Location of This Business
    6900 Tavistock Lakes Blvd suite 200, Orlando, FL 32827-7589
    BBB File Opened:
    4/21/2010
    Years in Business:
    15
    Business Started:
    5/5/2009
    Business Started Locally:
    5/5/2009
    Business Incorporated:
    5/5/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Craft Homes
    Business Management
    • Karen Ayala
    Contact Information

    Principal

    • Karen Ayala

    Customer Contact

    • Robert Godwin, Manager
    • Karen Ayala
    Additional Contact Information

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    We purchased a new build and moved in June of 2023. The day we moved in, we put in a warranty claim about the front and garage door not closing/sealing properly. It is now January **** and they are STILL not correct. A variety of workers have been to our house at least 5 times. They "fix" it but make it worse in the process. Everyone agrees it isn't correct but cannot figure out how to fix it and passes it on to the next person. The doors don't shut properly, they pop open, and light can be seen through (even after adjusting the weather stripping). They entirely replaced the 2 doors because they were the wrong size, and it still isn't correct. Holding a level lengthwise to the wall on each side of the door shows that the walls are not straight. One side sticks out half an inch and the other sticks out an inch. Additionally, upstairs floors creak, squeak, and pop. The contractor they sent out basically said there was nothing to be done and floors will creak. Unacceptable in a less than a year old home.Our master bathroom floor was uneven. The contractor swore it wasn't his subfloor, just the luan being warped. The shower was removed and it was in fact the subfloor. The issue is, they didn't fix the entire thing and the patches they made caused more issues. And again, it took 3+ months for that to even be "fixed" to what it is. It's been 2 months since and our trim still hasn't been replaced that they removed. Additionally, they cracked our bathroom sink and have yet to fix it. Our downstairs bathroom shower had a crack the day we moved in. We submitted a claim. It took 3 months for them to send someone out to fix it, even with us following up multiple times. In the meantime, we were told we couldn't use that shower/bathtub. Our floor is uneven in the kitchen and dining room. It's sloped and has humps. It took months for them to send someone out and verify it is out of code and needs to be corrected. Still waiting for it to be fixed.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley H.

    1 star

    10/06/2022

    So this entire process was neither easy nor fun. As we all might know and understand, having your home built can and often does come with a lot of hiccups, though it shouldn't be reoccurring with the same issue. Firstly let's talk about Chris, he is an absolute nightmare to work with and never returns phone calls or emails. Then we have Ayesha and Victoria, both equally incompetent and have disgusting behavior. After delaying closing MULTIPLE times, one did not respond to my texts and the other was not apologetic at all. At this point we still haven't closed and I almost feel like backing out. I high doubt I will ever recommend century communities, let alone Chris, Ayesha, Victoria, or the construction crew and manager to anyone ever. What a disaster. These people will play with your time and money and have fun doing it. Please advise, I see multiple complaints with the closing process. They really do not have any motivation at all to sell a home or even complete it. Very disappointed.

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