Customer ReviewsforPublix Super Markets Corporate Office

Today,09/13/2024 I going to Publix in ************************************************,is closed to my home,Im customer for this ********************** for almost 16 years and today have one employee is name Pati have bed attitude for me,I waiting in line for pay my staff and I talk to someone in my phone and this lady putting his finger in his lips and told me to stop talking she said I talk to laugh,this not right she dont have to tall me wasnt I have to do,she have to change anything I have and done,I tall her you supposed taller me Im sore apologies,she very stupid,I tell her you not supposed work to public person you have to going to training to working in this place,better you company take solutions for this lady for no future problems for you company,thank you so much,I hope you company have to tell the manager ******* very nice and professional person to talk to her.

BBB Review ID #******: ***** ** *****. We received the above review from the BBB on 9/14/2024. We apologize for any inconvenience Mr. ** ***** experienced in our store. We forwarded the issues to the Store Manager who provided the response below on 9/17/24: "I spoke with our customer, Mr. ***** ** *****, in regard to his concerns while shopping at our location. I apologized for his experience and I assured him that the situation would be handled appropriately. He was satisfied with the resolution. Thank you,*************************** Store Manager 0637" If Mr. ** ***** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Mr. ** ***** will accept this resolution and continue to allow Publix to serve his grocery needs.

Don't hire people if they don't like others or they can't help the customers with their needs. I won't be shopping at your LLC or corporation no more. I didn't like to be told be step out line because asking how to change or update my number. I had my three girls with me plus I couldn't still figure it out. So I left with no groceries. We make y'all profits and keep y'all in business.

BBB Review ID #******: ***************************. We received the above review on 9/13/2024. We apologize for any inconvenience **************** experienced in our store. We forwarded the issues to the Store Manager who provided the response below on 9/19/24: "****************, Thank you for reaching out to me regarding your experience at my location recently. I apologize that you had to get out of line and the cashier did not finish the transaction with your purchase. I have addressed this with my **************** Manager so she can retrain her cashiers on how to better handle situations like this. Our Club Pub program is a great way to save money at Publix and we want all customers to be able to take advantage of the savings. The next time you are in the store, one of my **************** staff or managers would be more than happy to help you edit your phone number. Thank you for bringing this to our attention and I look forward to serving you in the future with all of your grocery needs. Thank you,***************************** Store Manager #*** ************" If **************** has any further concerns, questions, or other feedback, we hope she will contact her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that **************** will accept this resolution and continue to allow Publix to serve her grocery needs.

This company should be ashamed of the price gouging you do for your customers! You charge way more for items I find in other stores. My cigarette brand is $5 dollars more for a pack at your store! A box of ******* redenbachers natural lightly salted popcorn, for a box with 6 bags, is the price of a 12 bag box, at *******. Your prices on everything is just plain robbery! Even an employee told me, that he doesn't know where all the money goes, because you sure don't pay them much! Your stores are the epitome of corporate greed, and padding billionaires pockets! Again shame on you, and I will tell everyone I know, to not shop at your stores.

BBB Review ID #******: *************************. We received the above Review on 9/12/2024. Thank you for your feedback regarding our pricing. We believe that some retailers employ deep-discount pricing to convince customers that the only important factor in deciding where to shop is price. At Publix, we feel that the value that we offer our customers is not simply the price of an individual item but the quality of the entire shopping experience. Our hope is that when you shop with us, you'll find a wide range of high-quality items, fresh perishable products, clean and organized shopping environments, friendly associates with great product knowledge, and easy check-out and carry-out services at competitive prices. We encourage you to shop our weekly ad, extra savings flyer, and digital coupon offers each week, as we have a wide variety of popular items at great prices, including lots of BOGOs that can help create meal solutions and help your family save money. We genuinely appreciate your patronage and are committed to providing you with a positive shopping experience. If you have any further questions, suggestions, or feedback, please don't hesitate to reach out to us directly. We have shared your comments with the appropriate areas for future review.

My name is ***** and I shop occasionally at publix. With in the last 18 plus month's prices have gone up quite significantly in your places of business. Slowly but surely over the last 18 mo months I shop less and less at your establishment. Before Covid19 the price of a loaf of 5 grain bread about 12 to 14 inches long coast about $ 2.29 to #2.49 per loaf. Today the loaf is smaller about 10 inches or so and prices at $ 3.89 that's a $1.40 more which totals a percentage of 64 percent within less than 2 years. That's just 1 example of hundreds, records show a 40 percent increase in profits. If that's not price gouging I don't know what is. I have a large family and many many friends and the majority of them feel the same. I know wedges and cost of goods went up but CORPERATE GREED ??? I don't have enough time that phenomenon... I bet dimes to donuts whe your company lays off its from the bottom to maybe lower management. I will keep doing what I've been doing and spread the word about your company greed...Your Welcome *****

BBB Review ID #******. *****************************. We received the above review on 9/10/2024. We apologize for ************************** disappointment with our pricing and want to thank him for his feedback. We understand that pricing is an important consideration for our customers, and we are constantly working to ensure that our products and services provide the best possible value. Our team is dedicated to sourcing high-quality items and offering a range of options to meet different budget preferences.We also believe that some retailers employ deep-discount pricing on selected items to draw in customers and convince them that the only important factor in deciding where to shop is price. Our hope is that when our customers shop with us, they'll find a wide range of high-quality items, fresh perishable products, clean and organized shopping environments, friendly associates with great product knowledge, and easy check-out and carry-out services at competitive prices. We work diligently to deliver on all these points of differentiation. The size of our 5 Grain Bread has not changed or been reduced, it is still offered at 16 oz. If ********************** would like to provide us with the location(s) where he is finding it in a reduced size, we will be happy to have this addressed. We hope that ********************** will reach out to Publix or the store directly to allow us to address his concerns. We also hope that he allows Publix to continue to serve his shopping needs.

The Publix employees of the ************************************************************, always shootdown the Western Union at 9pm eventhoug the store hours is until 10pm. They just say "The systrm its down" I know they are lying and I spoke with the manager once and tell him Why yoi just put a sign on the wall that says "Ee only do Western Union transaction untill 9pm"Don't understand why they just close the ****** Union system at 9pm withhout any advice

***************************, BBB Review ID #******. We received the above review from the BBB on 9/9/2024. We apologize for any inconvenience ******************** experienced in our store. ******************** also contacted Publix regarding his concerns. We forwarded the issues to the Store Manager who provided the response below: "********************, I hope this email finds you well. I appreciate you taking the time to send feedback on the issue of the Western Union being down by 9 pm. Indeed, we are open until 10 pm. I sincerely apologize for the frustration that you have experienced. I have personally spoken to my team regarding this issue. To my knowledge, my location does not shut down money services early, but I did follow up to ensure this behavior is not allowed at my store. I apologize for the inconvenience we have caused you. If there is anything else I can do to help you, please reach out to me at the number below. Thank you ************************* Store Manager Store 181 ************" If ******************** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that ******************** will accept this resolution and continue to allow Publix to serve his grocery needs.

Great place to shop! Lots of locations in *************, the stores are roomy, very clean, well lighted and highly organized. Great prices if you buy items that are on sale. Only suggestion I would have is to standardize all stores, so all departments/items are in the same relative locations.

Re: BBB Review #******: *********************. We received the above BBB Review on 8/31/2024. We appreciate the praise report that you shared with us. We try hard to please each of our customers, so it is very rewarding to know that we have satisfied you. Publix realizes that our customers have different needs and desires, and we always try to exceed their expectations. We appreciate your comments because we have long prided ourselves in listening to our customers, providing premier customer service, and offering quality products at fair prices. We are happy to know that you have had wonderful experiences, and your comments have been shared with the appropriate teams.Regarding the location of items in our stores, in an effort to improve customers shopping experiences, we routinely evaluate the design of each Publix location to determine how we may update the layout for easier navigation. If you are having trouble locating a particular item, any of our associates will be able to assist you with finding the product at your store. Please know that your valued feedback is appreciated and will be shared with the appropriate department for further consideration.

Club Publix is a sham. Prices too high & no benefit to having membership

BBB Review ID #******: *************************. We received the above concern from the BBB on 08/22/2024. ****************** has not previously reached out to the Publix Corporate Office with her concerns. We apologize for her disappointment with our Club Publix program, it is never our intent to disappoint or offend our customers. We understand there will always be opportunities to improve. So, we thank ****************** for taking the time to share her thoughts and comments with us. Feedback like hers is always appreciated and will be kept in mind when planning future publications. Regarding her pricing concerns, we constantly monitor our prices and always try to give our customers the best value possible. We position ourselves as customer advocates by challenging cost increases from suppliers and making sure such increases are justified. We have been successful in delaying some cost increases, reducing the amounts of some increases, and working with our suppliers to create more weekly specials, but on occasion, it may become necessary to change prices due to any number of factors. This may be due to an increase or decrease in the cost of goods, a response to competitive activity, or a change in the supply source for an item. Our desire is to always provide the best overall value for our customers by offering competitive prices, a wide range of items, high-quality products, a clean shopping environment, and friendly and knowledgeable associates. Customer feedback is crucial to us as it helps us better understand their needs and concerns. We're grateful for the opportunity to serve ****************** and her family, and we're committed to continuously improving to meet her expectations.

Publix used to be "where shopping is a pleasure" and now it is where I feel robbed by lack of quality, customer service, not honoring advertised at the shelf buy one get one "deals" when checking out at the register. My local Publix, and I am assuming many others, have not stopped raising prices the last four years and it seems to be going up weekly; even on popular items I know sell out and have low costs; for example my local store just raised the popcorn chicken price. This product sells at high volumes and is low cost to make, yet they are milking it more. I have had several quality issues from poor unsanitary careless packaging (raw meats mainly) and have seen expired by days items still on shelves. I've even bought some by mistake assuming that the store kept up with it's own products. The fact that they advertise "buy one get one" at the shelf, then charge full price at the register is absolute deceptive stealing. I have made the mistake of missing the fine print of some of the deals, but there are times they flat out do not honor them. Ultimately though there should never be "fine print" on those deals because it is clearly a tactic to make customers mistake the offer/deal and unknowingly pay more. I have had random conversations with well seasoned employees who are not management and been with Publix for 15+ years and very few of them are happy with their upper management in store and beyond. A company that once prided itself on taking care of it's employees and customer service now could care less about anyone but their own upper echelon and how much they can pry from outside wallets.

We received the above review from the BBB on 8/19/2024. We apologize for any inconvenience ************************** experienced in our store. ************************** did not contact Publix before contacting the BBB regarding his comments.We constantly monitor our prices and always try to give our customers the best value possible. We position ourselves as customer advocates by challenging supplier cost increases and ensuring such increases are justified. We have successfully delayed some cost increases, reduced the amounts of some increases, and worked with our suppliers to create more weekly specials. Still, on occasion, it may become necessary to change prices due to any number of factors. This may be due to an increase or decrease in the cost of goods, a response to competitive activity, or a change in the supply source for an item (avian flu has affected chicken supply and prices). Many other metrics go into our pricing besides ingredients, material, printing, production, and warehouse labor. The stores location, associated operating costs, and competitive environment are also major factors. We desire to always provide the best overall value for our customers by offering competitive prices, a wide range of items, high-quality products, a clean shopping environment, and friendly and knowledgeable associates.****************************** feedback is crucial to us as it helps us better understand our customers' needs and concerns. We're grateful for the opportunity to serve him and his family, and we're committed to continuously improving to meet their expectations.We shared ****************************** comments with our District Manager. They replied with:Dear **************************,Thank you for sharing your concerns with me. In your original concern, you stated that you have had issues with weekly advertised items not scanning properly at the register. Sometimes, pricing errors are human errors with the weekly change of our advertised signage. We will verify that our process is sound to ensure we are not making physical mistakes with our advertised sale signage. We apologize for any concerns this may have caused you.I understand that inflation has placed a greater burden on our customers. In today's economy, groceries, rent, and basic everyday needs cost consumers more than ever. While we can't control inflation, we can ensure that the product you purchase is in date and of the highest quality. I will invest time in this location to ensure that we are accurate in our process of merchandising and the store signage. You should not have future issues with ad items scanning incorrectly at the register or with the quality of the products you are purchasing. We sincerely thank you for shopping at Publix. We know you have a choice when it comes to selecting a supermarket, and we appreciate your having shopped at Publix. We hope you will give us another opportunity to regain your trust and confidence, and that you will again find shopping at Publix a pleasure.Sincerely,**************** District Manager Publix Super Markets, Inc.If ************************** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that ************************** will accept this resolution and continue to allow Publix to serve his family's grocery needs.

Im writing in to complain about the *********************************. At peak dinner hours of dinner time and when popcorn chicken is BOGO they are always out! Wouldnt you check if you are running low?

Re: BBB Review #223237: Austin Clark. We received the above BBB Review on 8/15/2024. We apologize for any inconvenience Mr. Clark experienced with our store. Mr. Clark did not contact Publix previously regarding these issues. We forwarded his concerns to our Store Manager who replied with the following on 8/16/2024: "Mr. Clark, I sincerely apologize for the recent out-of-stock popcorn chicken you experienced while shopping at our location. We never want not to have items available, especially during prime time, and I am sorry that we let you down. Please be assured that I have addressed this opportunity with my Deli department to ensure that it does not happen again. Once again, I sincerely apologize for this experience. If you have any further questions or concerns, please do not hesitate to give me a call at the number below or ask for me when you are in the store. I will be happy to assist you. Thank you, Justin Starling Store Manager | Store #1656 Oak Valley Shopping Center (850) 562-0088" If Mr. Clark has any further concerns, questions, or other feedback, we hope he will reach out to his Store Management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. Clark will continue to allow Publix to serve his grocery needs.

I made a order through instacart from Publix deli I order 3 foot longs chicken tender subs and a half chicken tender sub waited for about 2 hours for the delivery for our sandwichs to be horrible I thought when you pick the topping you want on your sandwich you get not from Publix who ever fixed our subs put whatever topping they wanted on our sandwich and that is wrong I paid almost $50 dollars to get subs that was not even made correctly my kids was waiting 2 hours on their subs for them to arrive horribly made they need to follow directions what if one of us was allergic to the topping they decided to put on our subs that we did not choose

We received the above concern from the BBB on 07/29/2024. ******************** has not previously reached out to Publix Corporate Office with her concerns. We apologize for any inconvenience ******************** experienced with Instacart Delivery. As these orders are received and shopped by Instacart and we do not know which store the shopper purchased her subs from, we would advise ******************** to contact Instacart directly by sending an email to ****************** or by calling **************** for assistance with a refund. If she has any further concerns, questions, or other feedback, we hope she will reach out to Instacart directly to allow them the opportunity to resolve the issues quickly.