Business ProfileforHydradry, Inc.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 203 W. 1st Street, Apopka, FL 32703
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 50
- Business Started:
- 1/10/1974
- Business Started Locally:
- 3/31/1997
- Business Incorporated:
- 3/31/1997
- Accredited Since:
- 10/3/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 34
- Alternate Business Name
- Hydra Dry Cleaning and Water Damage
- Carpetech International, Inc.
- HD Solutions
- Business Management
- Denville Wright, Assistant Controller
- Brittany Davideit, Assistant Vice President
- Contact Information
Principal
- Brittany Davideit, Assistant Vice President
Customer Contact
- Denville Wright, Assistant Controller
- Melissa Davideit, Vice President
- Brittany Davideit, Assistant Vice President
- Additional Contact Information
Fax Numbers
- (888) 426-7397Primary Fax
Phone Numbers
- (800) 899-5771Other Phone
- (407) 290-0567Other Phone
Email Addresses
- Primary
Website Addresses
- (888) 426-7397
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sheryl E
07/19/2024
Hydradry, Inc. Response
08/05/2024
****************,
I apologize for the inconvenience and frustration you have experienced during the handling of your project. We take all feedback seriously and strive to improve our services continuously. I would like to address your concerns and provide a detailed timeline of the actions taken on your project to clarify the situation.
Timeline of Events:
April 10, 2024: Assignment Requested
April 12, 2024: Asbestos Testing
April 23, 2024: Initial Abatement Completed
April 24, 2024: COS Signed for abatement
April 26, 2024: Rebuild Estimate Uploaded
May 2, 2024: Revisions to the estimate
May 3, 2024: Revisions reuploaded
May 6, 2024: Additional Revisions requested
May 7, 2024: Pending ITEL Receipt and upload
May 10, 2024: Client Approval received
May 29, 2024: Customer Delay due to selections and scheduling
June 3, 2024: Secondary Abatement Supplement requested
June 4, 2024: Secondary Abatement Supplement uploaded
June 10, 2024: Abatement Production started
June 26, 2024: Spoke with ********************* Supervisor
July 2, 2024: 3rd abatement supplements provided
July 5, 2024: Request for update
July 9, 2024: Request for update
July 16, 2024: Request for update
July 19, 2024: Request for update
July 22, 2024: Request for update
July 25, 2024: Request for update
As you can see, multiple steps and updates have been taken to address the abatement and rebuild processes. However, it is clear from your feedback that our communication and project management have not met your expectations.
Specific Concerns Addressed:
Poor Communication and Scheduling Issues: We acknowledge that there have been delays and communication lapses. We are working on improving our communication channels and project scheduling to ensure more timely updates and efficient project handling.
Wall Removal Decisions: The decision to remove certain walls and not others was based on our assessment of the damage. However, we understand your concerns and regret any confusion or dissatisfaction caused by our actions.
Attitudes and ***************** We apologize for any unpleasant interactions you may have had with our staff. Professionalism and customer satisfaction are paramount to us, and we will address this internally to prevent future occurrences.
Moving Forward:
We deeply regret that your experience has led you to seek a new contractor. Your feedback will be used to improve our services and prevent similar issues for future clients. If there is any way we can rectify the situation or provide further assistance, please do not hesitate to contact us directly.
Thank you for bringing these issues to our attention. We value your feedback and sincerely apologize for any inconvenience caused.
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