Business ProfileforPersonal Comfort

that night thinking that we were going to have a great sleep, my husband who is an older man fell out of it. He was able to get back into bed, but the problem is the sides of the mattress is very soft. So, if you sit on the side of the bed, you just slide off of it. I called the company and told them what had happened. I called the company and said that I had to return it due to the safety for my husband. He understood and said the we could return it with no early return penalties. So, I asked what all was needed to be returned. Mainly, how to pack it up for return. Then he told me that only a few parts could be returned. Like hoses, air compressor, and the remote controls for both sides of the bed. I'm think WHAT???!!! What about the frame, mattress {which I now understand that due to health reasons the mattress can't be returned} which is fine, but the huge metal frame! He said that it would cost to much for them to ship the frame back, so it was mine to keep and use for another mattress. Which I have no use for. We also purchased a Bed Jet, which forces warm or cool into your mattress for you personal comfort. That box was never opened or added to our mattress. I wanted to see how the bed felt first before adding this to it. The representative said that they wouldn't take that back either. I told him the box wasn't even opened or used yet. I was having the bed financed and the total was $5600. The company told me that when I returned the items that could be returned, that would leave me with a balance of around $3000 that I will still have to pay. I called ************************* and they do the same. They only take back certain pieces of the bed back. So, you still have to pay for the mattress and frame.