We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Regal Lakeland has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Regal Lakeland

              2615 Lakeland Hills Blvd Lakeland, FL 33805-2217

            • Regal Lakeland

              925 Bartow Rd Lakeland, FL 33801-5831

            Business ProfileRegal Lakeland

            New Car Dealers
            Multi Location Business

            Contact Information

            2615 Lakeland Hills Blvd

            Lakeland, FL 33805-2217

            Get Directions
            Visit Website
            (863) 904-1170

            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This dealership offers new and pre-owned automotive sales,financing, service and repairs for Kia Motors, Honda, Chevrolet, Acura and GMC.

            Business Details

            This is a multi-location business.

            Find a Location

            Regal Lakeland has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Regal Lakeland

                2615 Lakeland Hills Blvd Lakeland, FL 33805-2217

              • Regal Lakeland

                925 Bartow Rd Lakeland, FL 33801-5831

              Location of This Business
              2615 Lakeland Hills Blvd, Lakeland, FL 33805-2217
              BBB File Opened:
              10/1/2004
              Years in Business:
              48
              Business Started:
              5/15/1976
              Business Started Locally:
              5/15/1976
              Business Incorporated:
              7/22/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Regal Honda
              • Regal Automotive Group
              • Regal Acura
              • Regal Chevrolet
              • Regal GMC
              • Regal Lakeland North
              • Regal Kia
              • Reagal Lakeland South
              • Regal Automotive, Inc.
              Contact Information

              Principal

              • Sal Campisi, Owner

              Customer Contact

              • Sal Campisi, Owner
              • Sal Campisi Jr., President
              • Ginger Harrison, Human Resource
              • Jean Campisi, Secretary
              • Anne Greenhow, Director
              • Cathy Felice, Controller
              • Sonny Glover, General Manager
              Additional Contact Information

              Fax Numbers

              • (863) 687-3794
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              33 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On Nov 13th 2023 I bought a certified 2019 Honda Ridgeline, VIN No: *****************, for $33.4K from ************************************************************************************** *****. Regal Honda is now denying that they sold it certified. The vehicle was listed on Cars.com as a certified vehicle and I was told in Nov 2023 by ****, the Regal Honda sales **** and by ***, the current sales manager at Regal on 8/13/2024 that it was inspected by Regal to be sold as a certified vehicle. In addition to being certified I was to get two free oil changes to be used at any Honda dealer. On 8/12/2024 I called Ocean Honda In ********* where I live and a service *** named ** denied the free oil change. Ocean Honda looked up my VIN number in their Honda database and Ocean Honda said my vehicle was still registered to the prior owner before me, with no record of it being sold or certified or transferred to me. I was told to contact Regal Honda by *** I have records of my multiple calls dates and names of who I talked to at Regal Honda and all deny it was certified. All calls to Regal Honda have been initiated by me and no calls from Regal were ever returned on their end. In fact, on 8/14/2024 my call to ***, he disconnected. Twice, 8/14 and 8/16, I left messages with the ** named ***** and those were never returned. They completely deny my vehicle is certified, despite paying top dollar.
              Read More
              Read 32 More Complaints

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sam B

              09/15/2024

              NO STARS! Deceptive business practice, overcharge on a 2023 ******** Sx vehicle, added fees to loan documents, forged documents of my signature. Vehicle price advertised was $26,999, Regal Kia did not honor this price and then added more to the cost, denied me placing a down payment as well. Did not even know who my loan was through until a month later when I got a payment reminder from the loan company. I did not get all the documents I signed, did not receive a car fax report. Tried the next day after sale to rectify this situation to no resolution. Tried repeatedly to work with dealership only for them to inform Division of Consumer Finance that I was the one not returning calls. NOT TRUE. I have all paperwork confirming all my allegations. Only after contacting Division of *********************** of Financial Regulation & receiving a reply to get a attorney as this is definitely a civil matter did I see documents I did not sign along with a falsified car fax report which claims vehicle was serviced on 6/3/2024 at Regal Kia, yet the vehicle WAS NEVER SERVICED, or even at there dealership on 6/3/2024 date Carfax claims. I have verifiable proof vehicle was not serviced as I was in a hotel miles away with the vehicle. I also got view more documents that I did not get a copy of and have a falsified electronic signatures not approved or signed by me. Yes I have a attorney and am filing charges against this deceptive business. STAY AWAY FROM THIS DECEPTIVE BUSINESS!!!
              Read 8 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.