Business ProfileforAlexander Air Conditioning & Heating, Inc.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2818 Maine Ave, Lakeland, FL 33801-9742
- BBB File Opened:
- 8/17/2007
- Years in Business:
- 24
- Business Started:
- 2/1/2000
- Business Started Locally:
- 2/1/2000
- Business Incorporated:
- 10/20/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Contact Information
Principal
- Michael Alexander, President
Customer Contact
- Michael Alexander, President
- Additional Contact Information
Fax Numbers
- (863) 614-9910Primary Fax
Email Addresses
- Primary
- (863) 614-9910
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
John R
05/27/2022
Alexander Air Conditioning & Heating, Inc. Response
05/31/2022
As we explained several times, we do understand your concern, but small cosmetic indentations in the thin aluminum fins of condenser coils commonly occur during the manufacturing and shipping process, and do not adversely affect the operation or efficiency of the air conditioning units. We contacted the manufacturer's distributor who confirmed this, and even searched their inventory but could not locate a replacement unit that contained no minor imperfection. We also inquired whether there would be any credit due to you because of the imperfection, and were advised that this is a new, fully functional, and warrantied unit, not a "scratch and dent," therefore no discount or credit is warranted. We phoned you twice, only to offer to send a supervisor by to comb the less than 2" x 3" areas near the bottom of the condenser coil to improve its appearance, as we never want to leave a customer unhappy. You refused this service each time. Our offer to provide this service at no charge still holds, and we still stand by our work, as we have for more than twenty years. We sincerely hope you will call us to schedule this work soon.
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