Business ProfileforAir Flow Designs, Inc.

Air Flow designed the AC system for our newly built home (2020). There were humidity issues in the home from the start and now we have growth all over the duct work in the attic and in the AC unit itself. My whole my family is sick with mold illness. I want them to replace the duct joint boxes in the attic where the growth is and clean the AC unit completely, replacing insulation that is full of growth. After raising the issues with the builder as soon as we moved in to the newly built home in June 2020, they directed me to work directly with Air Flow. I placed countless calls 2021-2022 and they came out many different times, trying to do minimal adjustments (filling up sink pipes with water so that no outside air comes in) without any of them making a dent in the issue. The issue was / is way bigger than that. I was told it's normal for the AC unit to sweat (the closet was full of growth). They lowered the sweating issue of the unit eventually by 2022 Sept by changing the thermostats and enlarging the box above the unit. Unfortunately these steps helped a bit, but didn't fully solve the issue: the unit still sweats, only on a smaller surface now, while overall humidity in the home was still hard to keep at 55%. They sent out a sales rep to give me a quote for a whole house dehumidifier unit which I was considering to have installed, but they never replied to my question how they would fit it in to my tight attic. So even though Air Flow created the problem, I had to hire another company who added a third zone to the attic so that the ducts stop sweating. This solved the humidity issue in the home. It didn't solve the damage that was already done though. The AC unit itself is full of growth along with visible black growth around all duct joints in the attic. Both of these making us sick. This is why I am asking them to clean up their mistake. I emailed them 3 times the during recent two weeks, didn't receive an answer. I called 5 times and never got a call back.