Business ProfileforAC4Life
Air Conditioning Repair
Additional business information
Additional Info:
Mr. Michael Haines, Marketing Director, is also known to BBB as the President of AC Direct, Inc. Click here to view this Business Review.
Mr. Robert Allgeo, Managing Member, is also known to BBB as a Managing Member for One Stop Cooling & Heating, LLC. Click here to view this Business Review.
Mr. Robert Allgeo, Managing Member, is also known to BBB as a Managing Member for One Stop Cooling & Heating, LLC. Click here to view this Business Review.
At-a-glance
Business Details
- Location of This Business
- 7225 Sandscove Ct., Winter Park, FL 32792
- BBB File Opened:
- 11/20/2013
- Years in Business:
- 11
- Business Started:
- 11/30/2012
- Business Incorporated:
- 11/30/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Harold Holdings, LLC
- AC Direct
- Cool-Way
- Contact Information
Principal
- Jason Arthur, Vice President of Customer Care
Customer Contact
- Jason Arthur, Vice President of Customer Care
- Kevin Stine, Manager
- Zachary Boera
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a ******* air conditioner/ furnace kit from them on March 16, 2022 for 4,541.08$. I was charged extra for lift gate service. On Monday, March 21 the kit was delivered in a rental van. Before I could open and inspect the shipment the delivery guy drove away. I did not sign for it. I opened the lid on the first package which was an evap coil, and it was obviously used. The fins had been bent, the unit was scratched, and the lines had been opened with the charge leaked out. I slid the top off of the condensor unit to find it had been dented, and the dent was pressing against the coil. I stopped opening the system then and tried to contact AC direct and they had closed by then. I called AC Direct the next morning and told them what happened, and that I would not accept the shipment. after being rude and denying it the person I spoke with named Kate asked for pictures and told me someone would contact me by the end of the day. I sent Kate pictures of the damage and she apologized for the inconvenience. I left the rest of the shipment untouched and in place in the driveway as it had been delivered and awaited response. I was not contacted again, and Friday the 25th I got home to find the system gone with no replacement left. I texted Kate with AC Direct and she told me she forwarded the pics to ******* location and had not heard back. she then said they are closed and it would be Monday morning. I told her I was going to buy units from a more reputable company and I wanted my money back. Even though Kate told me it would be Monday, she contacted me repeatedly throughout the weekend to ask what part of the shipment I was refusing. I told her each time that I was refusing the entire shipment, and that I wanted my money back. I felt like she wasn't reading or understanding my messages. Then on Monday Kate called me and told me I signed for the delivery, and asked me to confirm my signature in my email. The email had a my first name forged on it sloppy. I'm upset
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Andy M
1 star
07/15/2021
I'm not even sure this is a real business, to be honest. Try to find a recent review for AC4Life besides this one (formerly known before their bankruptcy as Acdirect ,circa 2010). Check out their Yelp page that says "permanently closed". If you contact them, you will encounter: many rings before phone pickup (if at all), no answering machine, email communications without greetings that consist of one or two poorly written sentence fragments, ... Fill out their price beat guarantee--no response. In addition to the poor and unprofessional communication, I was lied to and strung along. I was told, not once but twice, that the item I wanted was in stock. The website says "free shipping" everywhere; but, when you go to checkout, it changes to the tune of "free shipping to business address only, unless you pick up yourself from the closest freight terminal". I chose to go the freight terminal route, and was told that they would let me know the location before charging my credit card. When I called to check up, they said they couldn't do freight terminal anymore either. I was then told I needed to pay $75, and that my credit card had already been charged for the item, minus this amount. I politely mentioned that it was their mess-up, and that the professional thing for them to do was waive the $75 S&H. After a bit of hemming and hawing, they agreed and sent me a corrected invoice. Flash forward 1 week, after not having received tracking number, etc. They said that the item was in fact not in stock and that they had to cancel the order. Lots of lies wrapped up in there (they undersold me, but wouldn't admit?). We'll see if I actually get a refund. In the end, I hate to say it, but Kate (goes by "Kat") was incompetent, incapable, and uncaring. From the very beginning, my gut told me AC4Life was no good; there were too many red flags. However, they were the only ones who said they had stock and so I caved and unsurprisingly got burned. I strongly caution you not to attempt business with these charlatans.
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