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Find a Location

E L B A C Solar has 1 locations, listed below.

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    Business ProfileforE L B A C Solar

    Solar Energy Design

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers solar energy system sales and installation.

    Business Details

    Location of This Business
    420 N McKinley St Ste 111 PMB 510, Corona, CA 92879-6504
    BBB File Opened:
    8/7/2017
    Years in Business:
    23
    Business Started:
    5/3/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 794674 for this business, issued by Contractors State License Board. The expiration date of this license is 5/31/2025.

    These agencies may include:

    Contractors State License Board

    9821 Business Park Dr

    Sacramento CA 95827

    (800) 321-2752

    http://www.cslb.ca.gov

    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Elbac
    Business Management
    • Mr. Bill Ward, Owner
    • Mr. Carlos V, Manager
    Contact Information

    Principal

    • Mr. Bill Ward, Owner

    Customer Contact

    • Mr. Carlos V, Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Since I started this project with Elbac Solar its been nothing but a nightmare. The workers they sent out initially came in sweat pants and t shirt. I had to ask who was in charge of them and who was associated with Elbac because I just didnt want random strangers coming to my house and turned out the lead away the one who was dressed in sweats. ***** workers had look up a video on how to troubleshoot an issue they were having on ******** They got paint all over my landscaping, cement, and hose had to fight to get my reimbursement on the rocks of my landscaping. After they were done I thought that was the end of it but checked my roof and about 30 broken tiles with loose debri everywhere. My house was new construction roof was intact and fine. They finally sent someone over after hounding them. Thought they had fixed it and no there is still broken tiles and looks like some of the workers hid the tiles underneath the solar panels. One the loose tiles came crashing down been picking up nails, tiles, and other debri that they left on the roof. ***** customer service is horrible project manager keeps saying hes already brought up the issue to his supervisor. Supervisor supposed to call me back and never does. I paid for solar and these guys messed up my house. This is dangerous one of those tiles hits my family it can kill her she is only 5 or cause serious injury to an adult. Do you guys not care about your customers.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    david k

    1 star

    12/07/2022

    I’ve been working with construction contractors since 2009. This is the worst company I’ve dealt with, by a landslide. Terrible communication, the owner declined to speak to me after trying to get a hold of him numerous times, my project took almost a full year (typical is 3-4 months) and there were stretches of a month where I wouldn’t hear from anyone. I honestly didn’t know if they would have even finished had I not been soooo persistent in staying on them. I thought I was going to have to sue them, but I researched the owner and they have used many LLC’s so they must burn entities due to the way they do business. I should have read more bad reviews before I signed with them which is why I’m trying to add to these reviews so more people don’t have to go through what I experienced.

    E L B A C Solar Response

    12/09/2022

    Unfortunately, this customer was never going to be happy. We went out of our way to over accommodate him. First his situation required a ground mount solar system 200' from his existing MSP. The County required special accommodations for the septic tank. This required a special study and plans to be drawn up at our time and expense. Next the path to the proposed solar array was covered in huge boulder that required extra heavy machinery. We even included an EV charger in the deal. This project took a lot longer than the "usual" roof top solar install. We are sorry that this customer had unrealsitic expectations, but his system is installed and working as promised.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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