Business ProfileforPR Plumbing, Heating & Air Conditioning Inc

May 19 2023, PR Plumbing, Heating & Air Conditioning Inc. came out to check our ***** line because there was a backup. They did camera the line and discovered the supposed two areas causing the issue. According to their findings, the connection to the toilet needed to be replaced and, more importantly, the clay ***** line had root buildup in the front yard. They dug up that portion and installed a two-way cleanout which was supposed to have solved the problem. They completed this work on May 25th, and I was charged $3000.However, the same backups continued to occur. I contacted PR to send out a technician to snake the line. 7/29 the plumber immediately stated that the issue is likely located in the street. On 7/31 they sent someone out to actually camera the entire line and discovered another replacement that should have been made 5 feet away from the cleanout they'd previously installed. They also found two other root intrusions into the street that needed to be addressed because the ***** line was so impacted the entire line would need to be replaced including the two way cleanout they had just installed.I had two other companies come out to check out the line, and both described that it is highly unlikely for PR to have missed the other root issues. Additionally, both companies identified that the two-way abs cleanout was not installed at the correct depth and caused a belly to form between that installation and the intrusion only a few feet away.I'm seeking a refund because all of these events indicate to me that PR had an awareness of a greater issue than what they led me to believe. The service they did provide was incorrectly completed, my problem was misdiagnosed, and I was charged for a costly job that didnt actually solve anything. It's important to note that PR does not have permits for "street cutting" or excavating a portion of the city street to access the *****, therefore the $3k job was a final effort to charge me what they could.