Business ProfileforShaw's Air Conditioning & Heating, Inc.

On May 26th, 2023, I called Shaw’s AC & Heating (since they regularly maintain my AC & heating unit maintenance twice a year) because my AC Unit started making a terrible noise and blowing hot air. I am 82 years old and my husband is a 77 year old disabled man who can’t speak or walk due to a massive stroke. I was informed on this date I needed a new motor and capacitor (contractor) which would be $1,000 and $400 for labor. Due to our age and health conditions, I had them fix it regardless of price on the spot. Since that date; however, I have had my AC Unit go out FIVE more times. I was promised they would show up one night at 4:30pm and they never showed, and my husband became very sick with what I thought was possible heat stroke, vomiting and excessive diarrhea, until they showed up the next day. As of this report, my unit is still not working and I just had Shaw’s here last night. Now they tell me I have to wait in my extremely hot house until 8pm this evening on a 3-day weekend? There is no way my husband is going to make it in these conditions this company continues to put us through. I am very frustrated that they aren’t taking my calls seriously and they know we are elderly and disabled. I am at my wits end. I need some help to get this company to fix this issue before something really bad happens to my husband while I am waiting for them to try and fix a problem and keep telling me “Oh it’s that time of year.” They need to stand behind their work and not make elderly and disabled people sit in the heat for over a month before fixing the problem here.