Business ProfileforLifeStyle Furniture Home Store Corporation

I purchased a sofa and picked it up at the warehouse on or about 2/25/23. While at there, the e*ployees pulled a sofa and opened it up with a pocket knife. They handled the sofa without care and sliced open the packaging. Alar*ed, I asked the* to slow down and be careful. The sofa appeared da*aged in the back. One of the *ales then pulled another ite*, again *ishandling the sofa. The *ale using his pocket knife opened the packaging and this sofa was had a large black stain in the right botto*. Seeing this I declined the sofa. Another *ale began spraying the stain for which I explained to hi* not to do so as it co*pro*ises the integrity of the sofa and advised the* to use another nonche*ical solution. The 3rd sofa was pulled and the guys opened the packaging with a knife and I looked at the back and around the edges of the back. I signed and left. I dropped off the sofa on or about 2/25/23 in *y *other's new ho*e. On 3/4/23, I opened the package with scissors. Reason for waiting is that the ite* was dropped off to a newly built ho*e and nothing was being opened, I was si*ply furnishing the ho*e with furniture. On 3/4, after opening the packaging I noticed what appeared to be a black hair. As I neared the sofa within 7 inches, I realized what I saw was a fine 3 inch slice that likely occurred when the warehouse *ale sliced open the packaging with the pocket knife. I called **** at Lifestyle furniture who is the *anager I have worked with in the past. He referred *e ***** who told *e that she would call the *anufacture to report. I infor*ed her that the issue likely lies with the warehouse and she should check there first rather that report the *atter to a *anufacturer who likely has no clue that Lifestyle slices open packaging. She asked *e to send pics and infor*ed *e she would return *y call. I called ***** on 3/10 as she never returned *y initial call. ***** told *e that to return the ite* to the warehouse (45 *in. drive) for a 100 inch sofa, and they would "repair" the ite* by re*oving the attached cushion. I infor*ed her I was looking for a replace*ent rather than a repair and asked her to have the store pick up the ite*. She referred *e to the Finance *anager, who's na*e begins with a "*." * called *e on 3/11/23. Unbeknownst to *e, she had placed *e on speaker and was recording *e. Hearing ***** respond in the background to so*ething I said to *. * ad*itted she had *e on speaker and that she was recording *e. At which point, I explained to her that she never told *e I was being recorded which is not okay in California. * hung up on *e. I called ****, the store *anager on his cell phone. I explained the issue, to no avail. I asked **** to check the *atter as I a* certain that the guys at the warehouse likely inadvertently sliced the sofa while opening it. I would like either a replace*ent or rei*burse*ent with so*eone to pick up the ite* as opposed to requiring us to pay another $150 to rent a truck to pick up the ite* 45 *in away and drive another 45 *in. to the warehouse.